Alcatel Move User Manual page 74

My mobile phone can not connect to a network
Try connecting in another location
▪
Verify the network coverage with your operator
▪
Check with your operator that your SIM card is valid
▪
Try selecting the available network(s) manually
▪
Try connecting at a later time if the network is overloaded
▪
SIM card error
Make sure the SIM card has been correctly inserted
▪
Verify with your operator that your SIM card is 3V, 1.8V compatible; the old 5V SIM
▪
cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
▪
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
▪
For international calls, check the country and area codes
▪
Make sure your mobile phone is connected to a network, and that the network is not
▪
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, etc.)
▪
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network (check for
▪
overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.)
▪
Make sure you have not forwarded incoming calls
▪
Make sure that you have not barred certain calls
▪
The caller's name or number does not appear when a call is received
Check that you have subscribed to this service with your operator
▪
Your caller has concealed his/her number
▪
key
145
I cannot find my contacts
Make sure your SIM card is correctly inserted
▪
Import all contacts stored in SIM card to phone
▪
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the
▪
Check the signal strength level
▪
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this service
▪
I am unable to add a contact to my directory
Make sure that your phone memory is not full; delete some contacts or save the
▪
contacts in the phone directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
▪
I cannot access my voicemail
Make sure your operator's voicemail number is correctly entered
▪
Try later if the network is busy
▪
I am unable to send and receive MMS
Check your phone's available memory as it might be full
▪
Contact your network operator to check service availability and check MMS parameters
▪
Verify the server centre number or your MMS profile with your operator
▪
The server centre may be swamped; try again later
▪
"No service" is displayed
You are outside of the network coverage area
▪
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal Unblocking Key)
▪
Volume key
146