Troubleshooting - Alcatel One Touch Idol Ultra 6033 User Manual

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Troubleshooting ...............

Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (

Avoid storing large amounts of data in your phone as this may affect its

performance.
Use Factory data reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time). ALL User
phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery power level, charge for at least 20 minutes.

If it still does not work, please reset the phone using the power key and

the Volume up key.
My phone has not responded for several minutes
Restart your phone by pressing and holding the Power key.

My phone turns off by itself
Check that your screen is locked when you are not using your phone,

and make sure the Power key is not mis-contacted due to unlocked
screen.
Check the battery charge level.

) the battery for optimal operation.
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