Example - Avaya Customer Interaction Express 1.0 User Manual

Connecting to ACM (Avaya Communication Manager)

Example

Topic call numbers are 17700 to 17799.
The code number for the CIE system is 88.
In the CIE system, the QUEs for the range 8817700 to 8817799 are configured as described.
The following entry will be generated under "ARS digit conversion".
This means that when the string 88177xx (x don't care) is dialed, the first two digits are deleted, and the
obtained number, the actual queue number (s) are routed as usual via AAR. For multiple topics, a
corresponding number of entries must be generated.
Edition: 1.1 03/08/2007 143