Vertu Services - Vertu Constellation Quest RM-582V User Manual

Vertu Services

Vertu provides a number of exclusive services to enhance the user
experience with your Vertu phone. These are Vertu Select, City Brief, Vertu
Concierge, Technical support, Remote Assist and Download.
Select Menu > Vertu.
Vertu Concierge
Vertu Concierge is a dedicated and independent lifestyle assistance
service available globally 24/7 in your preferred language. Your Vertu
Constellation Quest comes with 12 months complimentary access to this
service, once you have registered the product. Your experience will begin
with a personalized call designed to introduce you to the service,
understand your needs and capture your preferences. This ensures your
relationship with Vertu Concierge is a rich and rewarding one, satisfying
your needs and delivering you unique opportunities.
To contact Vertu Concierge:
• Press the Vertu Concierge key (key 2) on the left side of your phone
(screen facing you), select Vertu Concierge and select Voice call or
Send email.
• If you are unable to contact Vertu Concierge using the Concierge key,
call +448707375535.
Vertu Technical Support
Should you require technical help using your Vertu phone, simply call or
email Vertu Technical support using the Concierge key and select support.
If you are unable to contact Technical support using the Concierge key, call
+441252867500. Refer to the web site http://www.vertu.com for local
numbers.
Vertu Technical support is available 24 hours a day, 7 days a week.
Vertu Remote Assist
On a single use basis and provided Vertu has your consent, this utility
enables Vertu's Technical Support team to remotely access your phone. It
is used to assist you, should you have problems setting up or using your
phone. Please contact Technical Support before trying to use this service.
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