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How to get warranty service
If you wish to make a claim under this limited warranty, please return your
Product or the affected part (if it is not the entire Product) to a Vertu
authorised service company. You can call a Vertu customer services
(national or premium rates may apply) for further details on how to make a
claim. Information about service companies authorised by Vertu can be
found in the sales package or at local Vertu web pages, where available.
Any claim under this limited warranty is subject to you notifying Vertu or a
Vertu authorised service company of the alleged defect within a
reasonable time of it having come to your attention, and in any event no
later than before the expiry of the warranty period.
When making a claim under this limited warranty, you will be required to
provide:
a. the Product (or the affected part) and
b. the original proof of purchase, which clearly indicates the name and
address of the seller, the date and place of purchase, the product type,
and the IMEI or other serial number.
What is not covered?
1. This limited warranty does not cover user manuals or any third party
software, settings, content, data or links, whether included or
downloaded in the Product, whether included during installation,
assembly or shipping, or at any other time in the delivery chain or
otherwise, and in any way acquired by you. Vertu does not warrant that
any Vertu software will meet your requirements, will work in
combination with any hardware or software provided by a third party,
that the operation of any software will be uninterrupted or error free, or
that any defects in the software are correctable or will be corrected.
2. This limited warranty does not cover a) normal wear and tear
(including, without limitation, wear and tear of camera lenses, batteries
or displays), b) defects caused by rough handling (including, without
limitation, defects caused by sharp items, by bending, compressing or
dropping, etc.), or c) defects or damage caused by misuse of the
Product, including use that is contrary to the instructions provided by
Vertu (e.g. as set out in the Product's Reference Manual) and/or e)
other acts beyond the reasonable control of Vertu.
3. This limited warranty does not cover defects or alleged defects caused
by the fact that the Product was used with, or connected to, any
product, accessory, software and/or service not manufactured, or
supplied by Vertu, or was used otherwise than for its intended use.
Defects can be caused by viruses from your or from a third party's
unauthorised access to services, other accounts, computer systems or
networks. This unauthorised access can take place through hacking,
password mining, or through a variety of other means.
4. This limited warranty does not cover defects caused by the battery
being short-circuited, the seals of the battery enclosure or cells being
broken or tampered with, or the battery being used in equipment other
than that for which it has been specified.
5. This limited warranty is not enforceable if the Product has been
opened, modified or repaired by anyone other than an authorised
service centre, if it has been repaired using unauthorised spare parts,
or if the Product's serial number, the mobile accessory date code or the
IMEI number has been removed, erased, defaced, altered or is illegible
in any way. This shall be determined at the sole discretion of Vertu.
6. This limited warranty is not enforceable if the Product has been
exposed to moisture, dampness, extreme thermal or environmental
conditions or rapid changes in such conditions, corrosion, oxidation,
spillage of food or liquid, or chemical products.
Other important notices
A third party, independent service provider provides the SIM card and
cellular and/or other network or system on which the Product operates.
Therefore, Vertu will not accept responsibility under this warranty for the
operation, availability, coverage, services or range of the cellular or other
network or system. Before Vertu or a Vertu authorised service company
can repair or replace the Product, the service provider may need to
remove any SIM lock or other lock that may have been added to lock the
Product to a specific network or operator. In such situations, please
contact your service provider to unlock the Product.
Please remember to make back-up copies or keep written records of all
important content and data stored in your Product, because content and
data may be lost during repair or replacement of the Product. Vertu, in a
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