Troubleshooting Wallboard Problems; Starting Call Center Scoreboard From Command Line - Toshiba STRATA CS Commutation Server User Manual

Call Center Scoreboard

Starting Call Center Scoreboard from Command Line

Troubleshooting Wallboard Problems

If you have problems getting a wallboard to work with the Call Center Scoreboard,
first make sure that the wallboard works correctly with its own software, without
being connected to the Call Center Scoreboard. If not, then contact the wallboard
manufacturer for support (for contact information, see
page 3).
Toshiba support cannot troubleshoot problems if the wallboard does not work
correctly with the wallboard vendor's own software.
Starting Call Center Scoreboard from
Command Line
Using command line arguments, you can start the Call Center Scoreboard with a
layout, window, or alarm profile already loaded. For example, you could have a
shortcut on your desktop that starts the Call Center Scoreboard with the layout that
monitors your Sales queue. You could also put the shortcut in your computer's Startup
folder so that it starts automatically when your computer starts.
The command line argument is:
TVScoreboard.exe -L [file]
where
[file]
Example
C:\Program Files\Strata CS Call Center Scoreboard\TVScoreboard.exe -L
C:\Program Files\Strata CS Call Center Scoreboard\Data
Files\MyLayout.cca
This example loads the Call Center Scoreboard with the layout MyLayout.cca
showing.
36
is the path and filename of a layout, window, or alarm profile file.
"Wallboard Requirements" on
Stratagy CS Call Center Scoreboard User Guide 08/02