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•
To remove a window from the layout, select the window name and click
Remove.
•
To edit a window in the layout, select the window name and click Edit. See
"Defining a Statistics Window" on page
•
To add or change the alarm profile associated with the layout, click Load.
•
To remove the alarm profile associated with the layout, click Remove.
•
To save the associated alarm profile under a different name, click Save As.
Sharing Layouts, Windows, and Alarm Profiles
Layouts, statistics windows, and alarm profiles are all saved separately. This makes it
easy to build new layouts by combining existing elements, and share elements
between Call Center Scoreboards on different computers.
By default the files for Call Center Scoreboard elements are all stored in the \Data
Files subdirectory, at C:\Program Files\Strata CS Call Center Scoreboard\Data
Files . The file extensions are as follows:
•
Layout files. .CCA
•
Window files. .WIN
•
Alarm profile files. .ALM
To share elements between computers, you can either copy these files from one
computer to another, or save all files to a shared network directory and access them
from there.
Note
When copying layout files from one computer to another, be sure to also copy
the files for the windows and alarm profile associated with that layout,
otherwise the layout will not load correctly on the new computer.
Stratagy CS Call Center Scoreboard User Guide
12.
08/02
Call Center Scoreboard
Designing and Saving a Layout
23
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