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You could have two layouts to report on your Support queue, called Support -
Normal and Support - Rush, for use during the normal and heavy volume times of
the day. Both would display exactly the same statistics, but with different alarm
profiles. In the Support - Normal layout, an alarm might trigger if there were 10
calls waiting. In the Support - Rush layout, the alarm would trigger if there were 50
calls waiting.
Designing Layout
Whenever you create and arrange windows in the Call Center Scoreboard, you are
designing a layout. Whether you choose to save the layout for future use is up to you.
If you do not save the layout, then the next time you open the Call Center Scoreboard
the blank screen appears and you have to open the window files individually.
Automatically Arranging Windows in a Layout
The Call Center Scoreboard contains several commands for automatically arranging
and aligning windows in the current layout. All are found under the Window menu.
Hiding Status Bar in a Layout
You can show or hide the status bar at the bottom of the layout.
Choose View > Status bar.
Keeping Layout on Top
To fix a layout at the front of your desktop, choose Window > Always on top.
Choose it again to turn the setting off.
Returning to Blank Layout Screen
If you want to return to a blank Call Center Scoreboard screen to begin designing a
new layout, choose File > Close all Windows. You are prompted to save any
unsaved windows.
Saving Layout
To save the current layout, choose File > Save Layout. Each window in the layout
is saved, as is the layout as a whole.
Stratagy CS Call Center Scoreboard User Guide
08/02
Call Center Scoreboard
Designing and Saving a Layout
21
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