Sony VAIO PCG-FR Series User Manual page 88

Getting help
Are you using the correct DVD recordable media?
Please check which DVD recordable format is compatible with your VAIO built-in DVD recorder: DVD-R /
DVD-RW / DVD+R / DVD+RW. Please note the possibility that some brands of DVD recordable media do
not work.
Is there any third-party DVD-recording software installed on the VAIO? If so, remove all third-party DVD-
recording software from the computer.
Are you able to read regular data/music DVDs? Check if you are able to read pre-recorded DVD media.
Please note that combined drives (i.e. DVD recordable drive and CD reader/writer in one) tend to be more
sensitive than regular DVD drives (for example, a scratched DVD will work fine in a DVD drive but cannot
be read in a combined drive).
Is the DVD recorder properly detected and functioning according to the Device Manager? Go to Start,
right-click My Computer and select Properties. Click the Hardware tab and select Device Manager.
Open DVD/CD-ROM drives in the tree list. Please note that the name of the drive can differ for each
model.
If an exclamation mark is shown next to the drive or if DVDRW is not mentioned for the drive, uninstall
the DVD recorder from Device Manager and restart the computer. Please note that the drivers used are
generic Windows
VAIO-Link website.
Check
If your VAIO is updated to the latest BIOS (Basic Input/Output System).
If a firmware update is available for your DVD recordable drive.
Perform a system recovery on the VAIO. Make sure you aware of the consequences of this action
beforehand. See the section Recovering the system of the guide Troubleshooting / Using the VAIO
Recovery and Documentation Disc.
If you are still unable to record to DVD, contact VAIO-Link directly.
®
drivers and are not available on the VAIO Recovery and Documentation Disc or the
www.vaio-link.com for the following:
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