Using A Receptionist Or Operator - Aastra 6753i R Administrator's Manual

Using a Receptionist or Operator

Using the Receptionist Plan
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To configure the Bypass Receptionist feature using Administrator, do the following.
1. Click the Call Routing button.
2. In the Tasks pane, click Configure Bypass Receptionist.
3. Select the Allow calls to bypass the receptionist based on the caller ID phone
number check box.
4. Note any conflicts, and notify employees that they need to resolve who gets a
direct call. Only one person can receive calls from a number configured with the
Bypass Receptionist. (Likewise, you might see conflicts because an outside
number has been designated for External Access.)
5. Click OK to complete the configuration.
If you have a full-time receptionist who answers the phone, you will want to specify
the Receptionist Plan in Administrator.
Even when using the Automated Receptionist plan, it is important to choose an
operator. The operator is the person calls will be forwarded to when callers want to
speak to a person, or when Response Point has trouble understanding a request.
The Receptionist Plan is useful for your office if you want a person to answer calls
and transfer them accordingly.
AastraLink RP System Administrator Guide