Troubleshooting - Whirlpool WFW94HEAC0 Use & Care Manual

TROUBLESHOOTING
f First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Solution
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
Excessive suds in washer. Washer is
running a suds reduction routine.
Check for proper water supply.
Sud
(Excess suds)
appears in display
i_8 followed by E_'
(water supply error)
appears in display
FLT,9 f ollowed by _,_cn_
(drain pump system
error) appears in display
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4V*"
(114 mm).
Allow the washer to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer's instructions.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
hlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Touch POWER once to clear the code. Then touch POWER
again to restart washer. Hfcode appears again, call for service.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Not using HE detergent or using too
much HE detergent.
FC,5followed by Eg2 Washer door not locking. Touch POWER to cancel the cycle. Make sure the door is
(door will not lock) closed completely and latching. Check for items in the washer
appears in display drum that may be keeping the door from closing completely.
_q7 followed by E_' Motor is having difficulty turning Washer is tightly packed. Remove some items. See "Cycle
(motor drive error) the drum. Guide" for load size recommendations. Make sure that all
appears in display shipping materials have been removed. See the hstallation
Instructions.
"rL" (remove load) Load detected in drum during Clean Remove items from washer drum and restart Clean Washer
appears in display Washer with affresh ® cycle, with affresh ® cycle.
Washer making error Door has not been opened and closed This code may appear when the washer is first turned on.
beeps for at least 3 cycles. Open and close the door to clear the display.
Washer beeps when Door not closed. Close the door completely.
START is touched
F## E## code other System error code. Touch POWER once to clear the code. Then touch POWER
than as described above again to restart washer. If code appears again, call for service.
appears in display
Int (interrupted) The cycle was paused or cancelled. The washer can take 20 to 30 minutes to stop spinning and
appears in display drain and will display this error code during that time. Touch
POWER once to clear the code. Then touch POWER again to
restart washer.
k. ..
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