Samsung Series 5 500 LN40C500 User Manual page 33

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No Picture, No Video
The TVwon't turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the T_
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "Remote control does not work" below.
The TVturns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu (p. 20).
• If your PC is connected to the T_, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the T_
• When watching TV from an antenna or cable connection, the TVwill turn off after 10 - 15 minutes if
there is no signal.
There is no picture/video. • Check cable connections (removeand reconnect al cables connected to the TVand external
devices).
• Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections
to the TV input. For example, if an external device's output is HDMI, it should be connected to an
HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the SOURCE button on the remote control.
• Reboot the connected device by reconnecting the device's power cable.
RF(Cable/Antenna)Connection
The TV is not receiving all channels. • Make sure the coaxial cane is connected securely.
• Please try Auto Program to add available channels to the channel 1st. Go to MENU - Channel -
Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.
There are 3 options (STD, HRC and IRC) (p. 14).
• Verify the Antenna is positioned correctly.
No Caption on digital channels. • Check Caption Setup menu. Try changing Caption Mode Service1 to OO1 (p. 22).
• Some channels may not have caption data.
The picture is distorted: macro block error, • Compression of video contents may cause picture distortion, especially with fast moving pictures
smal block, dots, pixeization, such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.
PC Connection
A "Mode Not Supported" message • Set your PC's output resolution so it matches the resolutions supported by the TV (p. 12).
appears.
"PC" is always shown on the source list, • This is normal; "PC" is always shown on the source list, regardless of whether a PC is connected.
even if a PC is not connected.
The video is OK but there is no audio. • If you are using an HDMI connection, check the audio output setting on your PC.
Others
Purple/green rolling horizontal bars and • Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
buzzing noise from the TV speakers with that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
Component cable connection, connection.
The picture won't display infull screen. • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your
TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work. • Replace the remote control batteries with the poles (+/-) inthe right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5--6 feet away.
The cable/set top box remote control • Program the Cable/Set remote control to operate the T_ Refer to the Cable/Set user manual for the
doesn't turn the TV on or off, or adjust the SAMSUNG TV code.
volume.
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