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Other Information
Troubleshooting
No picture,
no sound but TV is on
•
Maybt' thc cahle/air
s_,tting is set to thc wrong position. S_,lect GUII)F Plu_+ Menu fi-on_ thc Main menu, select
the Setup option,
and provide the correct
inh)rmation
on the tollowing screens. Go to pages 16-17 lor detailed
insuuctions.
•
The channel
might
be empty
-- change
channels.
•
If you're
watching
your VCR and
it's connected
with coaxial
cable
to the CABLE/ANTENNA
jack,
tune
the TV to channel
3 or 4
(whichever
channel
is selected
on the 3/4
switch
on the back
of your VCR).
Also check
to make
sure the TV/V(
R button
on the
V(R
is in the correct
mode
(press
the TV/VCR
button
on your VCR).
Sound
okay, picture
poor
•
(heck antenna
connections.
Make sur_' all of the cables are lh-mly connected
to the jacks.
•
'If3, adjusting
sharpness
thnction
to bnprove weak signals. Go to page 50 tor more instructions.
Black box appears
on the screen
•
( losed-captioning
might bt. on. Cht.ck the Clo_ed-Caption l)i*]da)' control pantq in the Screen menu. Go to page 50 tor mort.
instructions.
Every time I turn on the TV, the Guide is on the screen
•
The C,UIDE
Plus+ s}:stem amomatically
appears
on the screen
when
you use the TV button
on the remote
to turn
on the 'I'_( You can
turn
off this _ature
_
pressing
GUIDE
on your
remote
control
and
then
select
the Menu
baL Press the right
arrow
button
to select
Setup.
Choose
l_e_iew @tions and
select
OFE
GUIDE Plus+ System
Problems
GUIDE Plus+ setup won't switch to channel 9 for VCR and/or channel 02 cable box
•
Make
sur_' )ou hav_' r_,moved
the Demo
Pin ti-om tht, C_LINK jack.
Cht, ck to s_,e if tht, C_LINK wands
ar_, positioned
correctly
in
lront
of components'
relnote
scJnsoFs.
•
GUIDE
Plus+ system
control
of cable
box is slower
than
direct
control
of the box itsell.
Keep
this in mind
when
changing
channels.
•
You may have
an incorrect
GUIDE
Plus+ Channel
Lineup.
The
guide
may get out of sync with
the cable
provide£
Use the
GUII)E
Plu_+ Sehq; in the
GUIDE Plus+ Mrr_u to change
the zip code
to 99999.
Turn
the TV off tor 10 minutes.
Use Setup
again
to change
the
zip code
back
to the correct
value.
If asked,
be sure
to select
the correct
channel
lineup
ti-om the on-screen
list.
Program information
doesn't download
•
Revk'w
)our
setup
inlormation
and
makt,
sure it's corr_,ct.
Press
MENU
on the remote
and
sek, ct (;UII)E Plu_+ Setup. Go to page
16
lor detailed
instructions
about
the GUIDE
Plus+ Setup
menus.
•
'Ihe
TV must
be off to download
intbrmation.
Leave
your TV off overnight,
tor at least
10 hours,
to receive
the initial
download
lor
your area.
•
If you're
using
a cable
box, leave it on so you can receive
program
intbrmation.
Scheduled
Watch
or Record
doesn't
occur
•
(heck
Schedule
tor timer
conllkts.
Go to page
32 h)r instructions.
•
Make
sure the wands
of the G-LINK
cable
are placed
in ti-ont of the remote
sensor(s)
on the component(s).
•
Make
sure your VCR is turned
off'during
the time you've
scheduled
to record
a prograun
because
the system
turns
the VCR on when
it starts
recording
(if it's already
on when
recording
starts,
the system
will turn
it off).
•
Make
sure there
is a tape in the VCR and that
the VCR is connected
properl}:
•
Be sure that you set up the VCR in the GUll)E
Plu_+ Seh@ menus.
If you don't
complete
the
Cm_figu_i'ng/br
a VCR steps successfl_lly,
the
Record
option
won't
be available.
Go to p. 18 lor detailed
instructions.
•
If a cable
box
is attached
to your TV, make
sure you set it up correctly
in the GUII)E Plus+ Setup menus.
Go to page
16-17
tor detailed
insuuctions.
55
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Table of Contents
Troubleshooting
