Before Calling For Service - LG WM0742HGA User's Manual & Installation Instructions

T OU [ES OTING
BEFORE cALLiNG FOR SERVicE ccont.)
Water in the washer
drains slowly or not
at all, or the display
shows:
Washer fills with
water slowly or
not
at all, or the display
shows:
/E
Washer will not
turn on
Washer Won't
spin, or the display
shows:
Door will not
unlock when cycle
is stopped or
paused
Wash cycle time is
longer than usual
Musty or mildewy
odor in washer
o Drain hose is bent, pinched,
or clogged.
oThe drain filter is clogged.
o Water supply taps are not
open fully.
o Water line hoses are kinked,
pinched, or bent.
o Water inlet filters are clogged.
o Water pressure to tap or
house is too low.
o Power cord is not properly
plugged in.
o House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
o The door is not closed
properly.
o Interior temperature of
washer is too high.
oWater level in washer is too
high.
o The washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating
conditions.
o Incorrect or too much
detergent has been used.
o Inside of tub not cleaned
properly.
o Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
o Clean the drain filter. See the User Maintenance
Instructions section.
o Make sure that the water taps are open fully.
o Make sure the hoses are not kinked or pinched.
Be careful when moving the washer.
o Clean the inlet filters. See the User Maintenance
Instructions section.
o Check another faucet in the house to make sure
that household water pressure is adequate.
o Make sure that the plug is plugged securely into a
grounded, 3=prong, 120=VAC, 60=Hz. outlet.
o Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
o Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it
may take a few moments before the drum begins to
turn or spin. The washer will not spin unless the door
is locked (DOOR LOCK will appear in the display).
o If the door is closed and locked and the open door
error message is displayed, call for service.
oThe washer door has a safety lock to prevent burns.
Allow the washer to cool until the DOOR LOCK
indicator turns off in the display.
oAllow the washer to complete the programmed cycle,
or run the DRAIN & SPIN cycle to drain the water.
o This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
o Use only HE (High=Efficiency) detergent in
accordance with the manufacturer's instructions.
o Run the TUB CLEAN cycle regularly. Be sure to wipe
around and under the door seat frequently.
o Clean around door seaWglass to prevent odor or
mildew:
1. wipe dry the door seaWglass and the door
opening area
2. wipe around the inner drum/door seal and
the lower door seal
J
T [ES
BEFORE CALLING FOR SERVICE cont.)
Wrinkling
The display shows:
uC
The display shows:
_E
I-C
The display shows:
PF
o Washer not unloaded
promptly.
o Washer overloaded.
o Hot and cold water inlet
hoses are reversed.
o Load is too small.
o Load is out of balance.
oThe washer has an imbalance
detection and correction
system. If individual heavy
articles are loaded (bath
mat, bath robe, etc.) and the
imbalance is too great, the
washer will make several
attempts to restart the spin
cycle. If an imbalance is still
detected, the washer will stop
and the error code will be
displayed.
o Control error.
o Water level is too high due to
a faulty water valve.
oThe water level sensor is not
working correctly.
o Thermal overload protection
circuit in the motor has been
tripped.
oA power failure has occurred.
oAlways remove items from the washer as soon as
the cycle is complete.
oThe washer can be fully loaded but the drum should
not be tightly packed, and the door should close
easily.
o Hot water rinse can set wrinkles in garments. Check
the inlet hose connections.
o Add 1 or 2 similar items to help balance the load.
o Rearrange items to help balance the load.
o Unplug the washer and call for service.
oClose the water taps, unplug the washer, and call
for service.
oClose the water taps, unplug the washer, and call
for service.
oAllow the washer to stand for 30 minutes to allow the
motor to cool; then restart the cycle. If the LE error
code still appears, unplug the washer and call
for service.
o Restart the cycle.