Troubleshooting; Assistanceor Service - Jenn-Air JGCP430ADP Use & Care Manual

TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate Burner sparks but does not light
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.
Excessive heat around cookware on cooktop
• Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
• Is the control knob set correctly?
Push in knob before turning to a setting.
• Are the burner ports clogged?
On sealed burner models, see "Sealed Surface Burners"
section.
Surface burner flames are uneven, yellow and/or noisy
• Are the burner ports clogged?
On sealed burner models, see "Sealed Surface Burners"
section.
• On models with caps, are the burner caps positioned
properly?
See "Sealed Surface Burners" section.
• Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
Surface burner makes popping noises
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
Is the cooktop level?
Level the cooktop. See the Installation Instructions.
Griddle results not what expected
Was the griddle preheated?
Preheat griddle. See "Electric Chrome Griddle" section for
more information.
Are foods taking too long to cook?
Partially frozen or very cold foods will increase cooking time.
Thoroughly defrost foods.
•
is the burner wet?
Let it dry.
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
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If the problem is not due to one of the items listed in the
"Troubleshooting" section...
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-JENNAIR (1-800-536-6247} to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using -I-I-Y for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User's guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
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