Jenn-Air JIM158XWRB0 Use & Care Manual page 14

Off taste, odor or gray color in the ice
• Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
is there mineral scale buildup? Clean your ice maker. See
"Ice Maker System" in the "Cleaning" section,
Are there food items stored in the ice bin? Do not store any
foods in the ice bin.
Were all the packaging materials removed? Make sure that
all packaging materials were removed at the time of
installation.
Thin, soft or clumps of ice
• Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated,
Is there mineral scale buildup? Clean your ice maker. See
"Ice Maker System" in the "Cleaning" section.
Are there clumps of ice in the bin? If ice is not used
regularly it will melt and form clumps. Break the clumps with
the ice scoop provided,
Excessive Weight Hazard
Use two or more people to move and install ice maker.
Failure to do so can result in back or other injury.
• Is the drain hose aligned over the drain? Move the ice
maker to align the drain. See "Water Supply Connection."
NOTE: Service technicians can not repair plumbing problems
outside of the ice maker. Call a licensed, qualified plumber.
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If the problem is not due to one of the items listed in the
"Troubleshooting" section...
Call the dealer from whom your appliance was purchased, or call
Jenn-Air Brand Home Appliances, Customer eXperience Center
at 1-800-JENNAIR (1-800-536-6247) to locate an authorized
service company. When calling, please know the purchase date
and the complete model and serial number of your appliance. Be
sure to retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247).
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080 (Monday - Friday, 8:00 a.m. -
8:00 p.m. Eastern Time).
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User's guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
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If the problem is not due to one of the items listed in the
"Troubleshooting" section...
Call the dealer from whom your appliance was purchased, or call
Jenn-Air Brand Home Appliances, Customer Interaction Centre
at
1-800-807-6777 to locate an authorized service company. When
calling, please know the purchase date and the complete model
and serial number of your appliance. Be sure to retain proof of
purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer Interaction Centre
1901 Minnesota Court
Mississauga, ON L5N 3A7
Web address: www.jennair.ca
Or call: 1-800-807-6777,
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User's guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
Interaction Centre.
14