Troubleshooting Tips - GE GFWH2400 Owner's Manual & Installation Instructions

Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Not draining
Not spinning
Not agitating
Possible Cause What To Do
Load is out of balance
Pump clogged
Drain hose is kinked or
Redistribute clothes and run drain & spin or rinse & spin.
Increase load size if washing small load containing heavg and light
items.
. See page 12 on how to clean the Pump Filter.
. Straighten drain hose and make sure washer is not sitting on it.
improperly connected
Household drain may be
clogged
Drainhose siphoning; drain
hose pushed too far down
the drain
Leaking water Door gasket is damaged
Door gasket not damaged
Check beck left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box crack
Clothes too wet
Load is out of balance
Pump clogged
Overloading
I Drain hose is kinked or
improper y connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
. Check household plumbing. You mag need to call a plumber.
. Ensure there is an air gap between hose and drain.
• Check to see if gasket is seated and not torn. Objects
left in pockets mag cause damage to the washer (nails,
screws, pens, pencils)
• Water mag drip from the door when the door is opened.
This is a normal operation.
. Curefullg wipe off rubber door seal. Sometimes dirt or
clothing is left in this seal and can cause a small leak
• If this area is wet, gou have oversudsing condition.
Use less detergent.
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctlg inserted in and secured to
drain facilitg.
. Check household plumbing. You mag need to call a plumber.
. Powder soap mag cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box.
Please refer to Cleaning the Washer section.
Use HE and correct amount of detergent.
. If new installation, check for crack on inside of dispenser box.
Redistribute clothes and run drain & spin or rinse & spin.
. Increase load size if washing small load containing heavg
and light items.
The machine will slow the spin speed down to 410 rpm if
it has a hard time balancing the load. This speed is normal.
See page 12 on how to clean the Pump Filter.
. The drg weight of the load should be less then 16 lb.
. Straighten drain hose and make sure washer is not sitting on it.
. Check household plumbing. You mag need to call a plumber.
. Ensure there is an air gap between hose and drain.
20