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Troubleshooting
LEDs on the Saffire PRO hardware aren't working
• Does the unit have power? This is supplied by the Firewire cable, is one connected? If connecting to a 4-pin Firewire port, is the
external PSU connected?
Saffire PRO is not recognised as a valid audio interface by the recording software in use
• Is the hardware connected to the computer over Firewire?
• Have the drivers been correctly installed from the accompanying CD-ROM?
No signal when using mic inputs
• Is the unit powered correctly? See above
• Is the gain dial of the corresponding input on the hardware set sufficiently high? Rotate clockwise to increase the level
• Is something connected to the corresponding line input on the hardware? This will deactivate the mic input
• For microphones that require phantom power (e.g. condenser mics), is the relevant 48V switch in the SaffireControl PRO software
engaged? (If you are unsure about whether your microphone requires phantom power, check your microphone's user guide.)
• Is the slider for the monitoring pair of outputs far enough to the left (towards the INPUT MIX position)? If over to the right (in the
'S/W' position), only the tracks from the sequencer will be heard
No signal when using line inputs
• Is the unit powered correctly? See above
• Is the gain dial of the corresponding input on the hardware set sufficiently high? Rotate clockwise to increase the level
• Is the Line/Inst switch on the hardware set correctly? The LINE LED must be active
• Is the slider for the monitoring pair of outputs far enough to the left (towards the INPUT MIX position)? If over to the right (in the
'S/W' position), only the tracks playing back from the sequencer will be heard
No signal when plugging an instrument into the line inputs
• Is the unit powered correctly? See above
• Is the instrument plugged into Input 1 or 2? Only these inputs will accept an instrument-level signal
• Is the gain dial of the corresponding input on the hardware set sufficiently high? Rotate clockwise to increase the level
• Is the Line/Inst switch on the hardware set correctly? The INST LED must be active
• Is the slider for the monitoring pair of outputs far enough to the left (towards the INPUT MIX position)? If over to the right (in the
'S/W' position), only the tracks from the sequencer will be heard
No signal heard at one of the outputs
• Is the level of the corresponding pair of outputs set high enough (either within SaffireControl PRO or on the hardware)?
• Is the Mute button for the corresponding pair of outputs activated (either within SaffireControl PRO or on the hardware)?
• Is the Dim switch activated within SaffireControl PRO?
• Are the 'mix' controls for that pair of outputs correctly configured for the signal being monitored? Each pair of outputs has its own
set of controls used to determine what audio is heard (a mix of inputs and/or sequencer tracks), located on the right side of the
SaffireControl PRO software panel
No tracks heard from the sequencer
• Is the slider for the monitoring pair of outputs far enough to the right (towards the 'S/W' MIX position)? If over to the left (in the
INPUT MIX position), only the tracks being recorded will be heard
• Are the tracks in the sequencer being sent to the relevant S/W (playback) tracks routed to the monitoring pair of outputs?
Switches on outputs 3-8 allow the playback tracks for that pair of outputs to be outputs 1/2 from the sequencer or the
corresponding output values (3/4, 5/6 or 7/8).
Cannot set a sample rate
• Is the Saffire being used to record audio? Whilst audio is being recorded, IN USE will show and the sample rate cannot be
selected. Stop the recording to change the sample rate.
Cannot lock to an external device using S/PDIF or ADAT
• Is a valid digital (S/PDIF or ADAT) source connected to the relevant digital input on the rear panel?
• Is the relevant digital input enabled and selected as the sync source? There are enable switches (1 for S/PDIF and 2 for ADAT)
allowing the inputs to be activated, and sync switches alongside to select them as the clock source
• Is the Saffire hardware set to the same sample rate as the digital audio received at the S/PDIF or ADAT In? If not, a Lock
cannot be achieved
For more comprehensive technical support, consult the online answerbase at www.focusrite.com
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