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Troubleshooting
Troubleshooting
If there are communications errors or
communications are unstable...
G Are the VIEWCAM and computer connected properly?
Check that the cable is securely connected and that the
power is on.
G When using SV Card Link, is a media card inserted? Is
the card insertion slot open?
Communications are not possible if the card insertion slot is
open.
G Are the communications port settings correct?
Check that the communications port assigned to the serial
terminal (RS-232C) is active.
In the connection settings, change the "Serial port" COM
port setting to that port.
When using an infrared communications function or internal
fax/modem function, the communications ports may already
assigned to those functions, in which case they cannot be
used with SV Photo Capture or SV Card Link.
The way in which communications ports are freed differs
from computer to computer. Contact the manufacturer of your
computer.
G Is another program that interrupts often running?
If an Internet browser, e-mail program or other such
applications are also running, quit them before starting up
SV Photo Capture or SV Card Link.
In addition, if the computer is connected to a LAN or a special
local network, strong interruptions may hamper
communications.
G Is the power saving function turned on?
For some computers, turning on the power saving (power
management) function may interfere with communications.
Refer to your computer's operating instructions and turn the
power saving function off before starting up SV Photo
Capture or SV Card Link.
G Is a battery monitor program running?
If a battery monitor or other such program is running
permanently, cancel it before starting up SV Photo Capture
or SV Card Link.
G Try lowering the transfer speed.
Click the connection settings button and set "Transfer speed"
to "9600" bps. If transfer is successful, gradually increase
the speed and find a speed at which communications are
stable.
If the image cannot be captured...
Check the followings if the image is not captured and an error
message appears. Depending on the VIEWCAM model, the
image capture will not occur if the VIEWCAM is:
G In the Camera Mode:
• While recording
• During edit search
• During digital quick zoom
• During zoom is in the digital zoom mode
• When the effects function has been activated
G In the VCR Mode:
• During stop, fast forward, or rewind
• During playback zoom
• During the audio dubbing mode
• When the effects function has been activated
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