No Communication - Royal Registerlink User Manual

14.1

No Communication

The most common problem is getting the register to communicate with the PC for the first time. If
there is no communication, RegisterLink cannot read the daily sales data from the register. Follow
the instructions below if initialization test failed.
1. Check Cable Connection
2. Check Cable Type
3. Check Register Mode
Copyright (C) 2002-2007 by CompanionLink Software, Inc. All Rights Reserved.
Check to be sure the cable is seated firmly in the register and the computer.
The cable needs to be a null modem cable. If you have any doubts, purchase a cable
that is labeled as a null modem serial type cable on the package. This type of cable can
be ordered through Royal at 1-888-261-4555
The register must be properly initialized. To properly initialize the register, plug it in
without the backup batteries in place. If you think this was not done correctly, follow these
steps:
a) Print out a "Z" Report of any transactions in the register.
b) Turn the register off, unplug, and remove the backup batteries. This will erase all data
in the register.
c) Power on the register by plugging it in.
d) Insert the backup batteries.
Troubleshooting Guide 25