Troubleshooting Tips - GE PP912 Owner's Manual

Before you call for service...
Troubleshooting tips
Save time and money/ Review the charts on the fofiowing
pages first and you may not need to carl for service,
GEApp/iances.com
Possible Causes What To Do
Surfaceelements will not
maintaina rollingboil
or cookingisslow
Surfaceelements do
not work
Improper cookware
being used.
• Use pans which are fiat and match the diameter
of the smface element selected.
Cooktop making an
audible sound
77n_cratches or metal
marks or abrasions on
radiant cooktop glass
surface
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls
improperly set.
Cooktop is locked.
• Replace the
flxse or reset
the circuit breaker
• Check to see the correct control is set for the smface
element you are using.
• Check to be sure that the Control i,ock Selector is
turned to UNLOCI_
• Check to be sure the Control Lock Selector is turned
to UNLOCI_
Incorrect cleaning * Use recommended cleaning procedures.
methods being used.
Cookware with rough
bottoms being used or
coarse parfides (salt
or sand) were between
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
•
Be
SLxI'e cook\wire bot[oxIls and coo]<w_lre aye clean
before use. Use cool<ware with smooth bottoms.
Tiny scmmhes are not rexnovable but will become
less visible in time as a result of cleaning.
Areas of discoloration
Improper cookware * Marks
flom
aluminum and copper pans as well as
or dark streaks on the
being used. mineral deposits
flom
water
or food can be removed
cooktop
with the cleaning cream.
Hot surface on a model • This is normal. The surface may appear discolored
with a light colored cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned
• See the Cleaning the glass cooktop section.
before next use.
Incorrect cleaning methods • Use recommended cleaning procedures.
being used.
Plastic melted to Hot cooktop
came into
* See the Glass surface--potential for permanent damage
the surface
contact with plastic placed section in the
Cleaning the glass cooktop
section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled * (;all a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling
offand
Improper cookware * Use only fiat cool<ware to minimize cycling.
on of surface elements
being used.
See the Surface elements cycle on and 0/_section.
Control knob will • When the knob is in the
OFF
position, it must be
not turn pushed in beh>re it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
Cooktop controls
improperly set.
15