Toshiba e-STUDIO 165 Quick Start Manual page 52

5 APPENDIX
General errors
Cannot print the start page
Details
When a start page cannot be printed after the power-ON of this equipment even though start
page printing has been enabled, this could be an error in the hardware. Contact our service sta-
tion.
Cannot print jobs
Details
This could be an error in the software caused by the property settings of an inappropriate printer
driver. However, it could be an error in the hardware when the job cannot be printed from any of
the computers.
The checklist below helps you identify the cause of the error and search for more information
about solving it.
NO
1 Is printing disabled from all the client
computers connected?
2 Is the job monitored using print monitor-
ing utilities, such as PCONSOLE or
Print Manager?
3 Can you analyze the problem by the
error message and solve it?
4 Can you print to this equipment?
52 Troubleshooting
Check... YES NO For Instruction, Go To...
⇒
Next Refer to the following section to
Step
troubleshoot the condition:
↓
P.43 "Equipment detection
and printing check"
⇒
Next See the following section for
Step
troubleshooting.
↓
P.43 "Equipment detection
and printing check"
⇒
Next Refer to the following sections
Step
to troubleshoot the condition:
↓
P.55 "When printing cannot
be performed"
P.55 "Printer driver general
errors"
P.57 "TopAccess error mes-
sages"
⇒
End Contact your service represen-
tative.