Remote Scan Driver Errors; Remote Scan Driver Error Conditions; Cannot Find The Device; Cannot Connect To The Device Found By Discovery - Toshiba E-STUDIO 2500C Scanning Manual

Remote Scan Driver Errors

This chapter describes the most common Remote Scan driver errors and provides steps to
resolve the conditions. If the problem persists after you have followed all of the steps, make sure
to note the name of the application you were using, what you were trying to do, and any error
messages — and then contact a authorized dealer for further assistance.
Please refer to the README file for Remote Scan driver about the problems that are not
described here.

Remote Scan Driver Error Conditions

Refer to the corrective action for the following error conditions.
P.139 "Cannot Find the Device"
P.139 "Cannot Connect to the Device Found by Discovery"
P.139 "Cannot Acquire Document"

Cannot Find the Device

Problem Description:
Cannot find this equipment using the Local Discovery or Network Discovery feature.
Corrective Action:
Confirm the following statements:
The equipment and your computer is correctly connected to the TCP/IP network.
The default gateway setting is correctly set up if the equipment is connected to a different
subnet.

Cannot Connect to the Device Found by Discovery

Problem Description:
The Local Discovery finds the device, but you cannot connect to it.
Corrective Action:
1. Make sure Microsoft Internet Explorer 5.5 or later is installed.
2. Make sure the Proxy settings on the Microsoft Internet Explorer have been set correctly so
that it can connect to the device.
3. Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode,
change it to the on-line mode.
4. Make sure that you connect to the equipment.
It also fails to connect to the device when too many computers connect to the device at the
same time. Please try again later.

Cannot Acquire Document

Problem Description:
Cannot acquire a document using the Remote Scan driver.

Remote Scan Driver Errors

139