Table of Contents
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General hardware problems ....................................................................................................................... 40
Problems with new hardware ............................................................................................................ 40
Unknown problem ............................................................................................................................ 41
Third-party device problems .............................................................................................................. 41
Internal system problems ............................................................................................................................. 42
Battery pack problems ...................................................................................................................... 42
CD-ROM and DVD drive problems ..................................................................................................... 42
Diskette drive problems ..................................................................................................................... 43
Drive problems (hard drives and solid state drives) .............................................................................. 44
SD card problems ............................................................................................................................ 46
USB drive key problems .................................................................................................................... 47
Fan problems ................................................................................................................................... 47
HP Trusted Platform Module problems ................................................................................................ 48
Memory problems ............................................................................................................................ 49
PPM problems .................................................................................................................................. 51
Processor problems .......................................................................................................................... 51
Tape drive problems ......................................................................................................................... 52
Graphics and video adapter problems ............................................................................................... 53
System open circuits and short circuits .......................................................................................................... 54
External device problems ............................................................................................................................ 54
Video problems................................................................................................................................ 54
Mouse and keyboard problems ......................................................................................................... 55
Audio problems ............................................................................................................................... 56
Printer problems ............................................................................................................................... 56
Cable problems ............................................................................................................................... 56
Local I/O cable problems ................................................................................................................. 56
Modem problems ............................................................................................................................. 57
Network controller problems ............................................................................................................. 59
Expansion board problems................................................................................................................ 60
Software problems ...................................................................................................................... 61
Operating system problems and resolutions .................................................................................................. 61
Operating system problems ............................................................................................................... 61
Operating system updates ................................................................................................................. 62
Restoring to a backed-up version ....................................................................................................... 63
When to Reconfigure or Reload Software ........................................................................................... 63
Linux operating systems .................................................................................................................... 64
Application software problems .................................................................................................................... 64
Software locks up ............................................................................................................................. 64
Errors occur after a software setting is changed ................................................................................... 64
Errors occur after the system software is changed ................................................................................ 64
Errors occur after an application is installed ........................................................................................ 64
ROM problems .......................................................................................................................................... 65
Remote ROM flash problems ............................................................................................................. 65
Boot problems .................................................................................................................................. 66
Software tools and solutions ......................................................................................................... 68
Configuration tools ..................................................................................................................................... 68
SmartStart software .......................................................................................................................... 68
HP ROM-Based Setup Utility .............................................................................................................. 68
Array Configuration Utility ................................................................................................................ 71
Option ROM Configuration for Arrays................................................................................................ 72
Re-entering the serial number and product ID ...................................................................................... 72
Management tools...................................................................................................................................... 73
Contents 4
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Table of Contents
Troubleshooting
