Getting started
HP ProLiant 100 Series Server troubleshooting
information
For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides.
How to use this guide
NOTE:
server blades.
This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant
server—from the most basic connector issues to complex software configuration problems.
To understand the sections of this guide and to identify the best starting point for a problem, use the following
descriptions:
•
Common problem resolution (on page 19)
Many server problems are caused by loose connections, outdated firmware, and other issues. Use this
section to perform basic troubleshooting for common problems.
•
Diagnostic flowcharts (on page 23)
When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to
begin troubleshooting. The section contains a series of flowcharts that provide a common
troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to
help solve the problem.
•
Hardware problems (on page 38)
When the symptoms point to a specific component, use this section to find solutions for problems with
power, general components, system boards, system open circuits and short circuits, and external
devices.
•
Software problems (on page 61)
When you have a known, specific software problem, use this section to identify a solution to the
problem.
•
Software tools and solutions (on page 68)
Use this section as a reference for software tools and utilities.
•
HP resources for troubleshooting (on page 87)
When additional information becomes necessary, use this section to identify websites and
supplemental documents that contain troubleshooting information.
•
Error messages (on page 92)
Use this section for a complete list of the following messages:
For common troubleshooting procedures, the term "server" is used to mean servers and
Getting started 12