Getting Help - Enterasys BL-89420ENT User Manual

Getting Help

For additional support related to the Mid-Span Power Hub or this document, contact
Enterasys Networks using one of the following methods:
World Wide Web
Phone
Internet mail
To send comments or suggestions concerning this document to the Technical Writing Department:
techwriting@enterasys.com
To expedite your message, please type [techwriting] in the subject line, and include the document
Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following
information ready:
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http://www.enterasys.com/support
603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
support@enterasys.com
To expedite your message, please type [eth] in the subject line.
Your Enterasys Networks service contract number
A description of the failure
A description of any action(s) already taken to resolve the problem (e.g., changing
mode switches, rebooting the unit, etc.)
The serial and revision numbers of all involved Enterasys Networks products in the
network
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of trouble (if known)
The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
Any previous Return Material Authorization (RMA) numbers