Telephone Support; Before Calling Customer Care - eMachines E4264 Reference Manual

4

Telephone support

Before calling Customer Care

If you have a technical problem with your computer, follow
these recommendations before contacting Customer Care:
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•
•
•
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www.emachines.com
After Windows is completely re-installed, use your
software and driver recovery discs to recover your
computer's pre-installed software and device drivers.
For instructions, see
and drivers using recovery discs" on page
Make sure that your computer is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from eMachines, see the
manufacturer's documentation and technical support
resources.
If you have "how to" questions about using a program,
see:
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Online Help
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Printed documentation
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The Microsoft Windows documentation
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The software publisher's Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
"Recovering pre-installed software
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