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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations 555-230-723
Hospitality Operations
Call Accounting Operations
Call Accounting Operations
This section gives you the procedures used to perform the following Lucent
INTUITY Lodging Call Accounting operations:
Night Audit
End-of-Week/End-of-Month Audit
Printing Key Reports
Deleting Call Records
Refer to GuestWorks INTUITY Lodging Call Accounting User's Guide for more
information about these and other procedures.
NOTE:
Night Audit Procedures
The following procedures should be done nightly to produce a call accounting
report. This report then is used to verify guest room call charges. You should try to
do this procedure at the same time every night.
1. If this property is using Promus Corporation equipment, press the
to enter the Utilities subsystem from the call accounting system terminal
Main Menu and continue with step 2. Otherwise, continue with step 6.
2. At the Utilities menu, press the
options.
3. Press the
system and the PMS.
4. Press the
5. Press the
6. Press the
7. Press the
8. Press the
9. While the report is running, press the
accumulative report. Refer to
Procedures'' on page 62
10. From the Main Menu, press the
11. Press the
The operations given in this section apply only to the Lucent
INTUITY Lodging Call Accounting product. See your product
documentation for other call accounting products.
button to stop call record transfer between the call accounting
P
button to exit from the Miscellaneous options.
Q
button to return to the Main Menu.
8
button to enter the Reports subsystem.
5
button to select the Audit report.
4
button to run and print the current summary report.
1
for more information about this report.
button to display the second list of Report options.
7
button to select the Miscellaneous
4
button to add this daily report to the
C
''End-of-Week/End-of-Month Audit
button to enter the Reports subsystem.
5
Issue 6
December 1999
61
button
6
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