Troubleshooting - Hotpoint WF760 Installation And Troubleshooting Manual

Troubleshooting

If your machine seems not to be working, go through the following troubleshooting suggestions before you call
your Service Centre (see Service).
Problem:
The machine won't start.
The wash cycle won't
start.
The machine fails to fill
with water.
The machine does not
drain or spin.
The machine makes a
noise or vibrates too
much during the spin
cycle.
The machine leaks.
The laundry is not dry
after using the dry
programme (Washer
Dryer only).
Steam is coming from
the dispenser drawer.
There is too much foam.
The dispenser drawer
will not close, or is
collecting water.
Not all the detergent has
been flushed away.
The clothes are warm at
the end of the programme.
Possible causes / Solution:
Check the appliance is fully plugged into the socket and switched on.
Is the socket ok? Try another appliance in the socket to check.
Is the fuse in the plug ok? If not, replace it (see Care and Maintenance).
There has been a power failure.
The appliance door is not shut properly.
The ON/OFF button has not been pressed.
The Start/Cancel button has not been pressed, for at least 3 seconds.
The water supply taps are not turned on.
The cold water inlet hose is not connected to the tap (see Installation).
The hose is kinked - This can happen when moving the machine.
The cold water supply tap is not turned on (see Installation).
There is a water shortage.
The water pressure is insufficient (see Technical Details Chart).
The Start/Cancel button has not been pressed, for at least 2 seconds.
There has been an unbalanced load and the load could not spin (see the
Programme Guide).
Has the drain hose been installed correctly (see Installation).
Are the drain hose, standpipe or undersink connections blocked?
Has 'Rinse Hold' option been selected? If so press the Rinse Hold button.
The transit fixings were not removed correctly (see Installation).
The machine is not level (see Installation).
The machine is closed in, between furniture cabinets and the wall (see Installation).
Check all loose items, such as coins were removed from the laundry.
The cold water inlet hose is not connected correctly (see Installation).
Is your water pressure within limits (see Technical Details Chart).
The detergent dispenser is obstructed, clean it (see Care and Maintenance).
The drain hose is not secured properly, or is blocked (see Installation).
The cold water inlet hose is not connected correctly (see Installation).
Is your water pressure within limits (see Technical Details Chart).
The detergent dispenser is obstructed, clean it (see Care and Maintenance).
The drain hose is not secured properly, or is blocked (see Installation).
This is not a fault. We have designed the machine to release steam from the dispenser
drawer during hot washes. It may also vent (Washer Dryer only) during drying.
The detergent is not suitable for machine washing. If you have used the wrong
detergent, select a Rinse only programme to flush out your machine.
You used too much detergent. Refer to the manufacturer's recommendations.
Check the drawer is properly aligned.
Clean the dispenser drawer (see Care and Maintenance).
Check the cold water supply tap is turned on fully (see Installation).
Check the cold water inlet hose is not kinked.
Is your water pressure too low? (see Technical Details Chart).
Check the water inlet hose is connected to the cold water supply tap and not the
hot (see Installation, 'Connections').
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