Service And Care; Factory Service; Non-Warranty Repairs - Cary Audio Design PH 302 MKII Owner's Manual

SERVICE AND CARE

The chassis may be cleaned with a soft towel and Windex® (or a similar window cleaner). Spray it on
the cleaning cloth to moisten it, not on the component. Do not use solvents or harsh chemicals as they
may remove the labels from the chassis. The frequency and need of cleaning will be governed by
operating environmental conditions. Avoid letting the component become dusty or wet. A 'feather duster'
type cleaner will also work well for cleaning the component.

Factory Service

Careful consideration has been given to the design of this product to keep maintenance problems to a
minimum. If problems arise, refer to the trouble-shooting guide at the end of this manual. If the problem
is not easily solved, we suggest that you contact our Customer Service Department by phone at (919)
355-0010, 1–5 pm Eastern Standard Time, to describe your problem in detail. Do not return the
component to the factory without a Return Authorization Number (RA) from the Customer Service
Department.
Cary Audio Design assumes no responsibility if the transportation company refuses to pay a damage
claim due to your improper packing or lack of insurance should the unit be lost in shipment. We strongly
suggest using the original packing cartons for shipping any Cary Audio Design component.

Non-Warranty Repairs

Cary Audio Design will provide repair service for its products charging on a time and expense basis. At
this time, the standard non warranty service bench fee is $125 with all parts used for repair charged
extra. This may change with time and is not a quote for service. Please call us at 919-355-0010 for more
information about out of warranty service and repair fees.
WARNING
 Make no attempt to put the PH 302 in service outside of the cabinet or with
the cabinet open! Contact with the high voltages found inside the unit can
be fatal!
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