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AT&T SPIRIT Attendant Installer's Manual

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AT&T
®
SPIRIT
Communications System
SPIRIT Attendant
Installer's Guide

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Summary of Contents for AT&T SPIRIT Attendant

  • Page 1 AT&T ® SPIRIT Communications System SPIRIT Attendant Installer’s Guide...
  • Page 2 SPIRIT is a registered trademark of AT&T. Copyright © 1991 by AT&T All Rights Reserved Printed in the United States of America Document Order No. 518-453-711 April 1991 Issue 1 Notice: The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document.

  • Page 3: Table Of Contents

    Contents Section 1: Installation Requirements Overview Equipment and Location Requirements Administration Procedures Connecting the SPIRIT Attendant Section 2: Initial Programming Programming Features Section 3: Testing and Troubleshooting Testing Troubleshooting Index IN-1 Index...
  • Page 4 List of Tables Table Page Meaning of Power and Battery Lights Meaning of Setup Switch Settings Calls Per Hour Table Incoming Lines Table 1-10 Switch Settings When Operating Unit Announcement Time Allocations Call Processing Options 2-10 Out-of-Service Codes Pinout Assignment For the TI 700 or AT&T 475 Printer...
  • Page 5 List of Figures Figure Page Front View of the SPIRIT Attendant Back View of the SPIRIT Attendant Setup Switch Positions for Installing Unit Connecting two SPIRIT Attendants 1-11 Blind Transfer Process Immediate and Backup Call Handling...
  • Page 6 FCC Notification Information Interference Information Federal Communications Commission (FCC) Rules require that you be notified of the following: This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications.

  • Page 7: Section 1: Installation Requirements

    Section 1: Installation Requirements...

  • Page 8: Overview

    Overview The SPIRIT Attendant answers incoming calls on designated lines with a prerecorded message and directs callers to the appropriate extension in the SPIRIT Communications System. This equipment can: reduce the workload of the receptionist insure incoming calls are answered during peak calling periods answer incoming calls after business hours and on holidays and weekends CAUTION: The SPIRIT Attendant operates only with the SPIRIT system and a SPIRIT Attendant ConnecT/R (118B) connected to a...

  • Page 9: Meaning Of Power And Battery Lights

    Front Panel There are three lights on the front panel as shown in Figure 1-1. The lights indicate the following: Attendant Lights when & Lights when ac SPIRIT power is on Attendant answers and monitors calls p o w e r b a t t e r y t a k i n g Blinking light indicates...

  • Page 10: Meaning Of Setup Switch Settings

    Back Panel The connectors and four setup switches on the back panel are shown in Figure 1-2. AT&T audio reset setup 10VAC serial i/o reserved to line FIGURE 1-2. Back View of the SPIRIT Attendant. reset This recessed button resets the SPIRIT Attendant. See "Troubleshooting" for details.
  • Page 11 CAUTION: After connecting ac power to the SPIRIT Attendant, be sure that switches 1 and 2 are on (down). With this setting, recorded announcements are saved up to three hours during a power outage (if the battery is fully charged) and routing plans and programming parameters are retained up to eight weeks.

  • Page 12: Equipment And Location Requirements

    Equipment and Location Requirements The following equipment is supplied with the SPIRIT Attendant: Power cord with transformer 8-foot, 4-wire modular phone cord Mounting plate User’s Guide SPIRIT Attendant ConnecT/R (118B) The 118B must be connected to a station port in the SPIRIT system control unit. Up to four SPIRIT Attendant units (connected to four 118Bs) can be connected to the system.

  • Page 13: Incoming Lines Table

    TABLE 1-4. Incoming Lines Table. Number Number of Units Needed of Lines 3 or fewer 4 - 6 6 - 8 8 - 10 The number of units needed can also be affected by the type of calls a customer receives.

  • Page 14: Administration Procedures

    Administration Procedures Before installing a SPIRIT Attendant, you must install and administer a SPIRIT Attendant ConnecT/R (118B) for each unit you are connecting. Perform all the appropriate administration procedures from a SPIRIT system telephone that is connected to the SPIRIT system control unit. (Refer to the SPIRIT Administration Manual.) Use the following procedure to administer the SPIRIT system so that the SPIRIT Attendant Station...
  • Page 15 Install a ConnecT/R (118A) with an alerter (such as AUXILIARY TONE RINGER Comcode 105446546) connected to the TEL-DEVICE connector. Program a route in the SPIRIT Attendant to transfer all calls intended for the parts department to the extension number of the station port where the alerter is connected. Any of the personnel in the parts department can access the incoming call that is alerting by pressing “INTERCOM 8 XX”, where the XX is the extension number...

  • Page 16: Connecting The Spirit Attendant

    Connecting the SPIRIT Attendant CAUTION: Before initial installation of the SPIRIT Attendant, set switches 1 and 2 on the back panel to off (up). Follow the steps below to install the SPIRIT Attendant: FIGURE 1-3. Setup Switch Positions for Installing Unit. 1.

  • Page 17: Switch Settings When Operating Unit

    Plug one end of the power cord into the 10 VAC power connection on the SPIRIT Attendant. Plug the other end into a 120 VAC outlet. The power light goes on. If the battery light flashes, announcements have not been programmed.

  • Page 18: Connecting Two Spirit Attendants

    SPIRIT Controller Station Ports SPIRIT Attendant ConnecT/R 118B SPIRIT Attendant FIGURE 1-4. Connecting two SPIRIT Attendants. If the customer is using an answering machine to cover a station, the answering Using an Answering machine must be set to answer in less than four rings. Machine 1-11 Installation Requirements...

  • Page 19: Section 2: Initial Programming

    Section 2: Initial Programming...

  • Page 20: Programming Features

    Programming Features The SPIRIT Attendant is programmed from a Touch-Tone phone using special command strings that are discussed in this section. For each command string: tells the SPIRIT Attendant that the following digits are a part of a command string. It can also be used to start a command over when a mistake is made.
  • Page 21 Monday Tuesday Wednesday Thursday Friday Saturday b. Two digits for the current month January February March April June July August September October November December c. Two digits for the current date (01 - 31) d. Two digits for the current year (00 - 99) e.
  • Page 22 Tuesday Wednesday Thursday Friday Saturday Dial one digit to indicate whether the business is open or closed for the day specified in step 1. open closed holiday The two-beep confirmation tone sounds. Repeat steps 1 and 2 for each day of the week (unless the business is open the entire week).

  • Page 23: Announcement Time Allocations

    2. Repeat step 1 for each day (unless “entire week” is selected). 3. Continue programming or dial # to exit authorized caller mode. To disconnect, dial #. Three announcements are available. Each has a duration in seconds, totaling 64 Reallocating seconds.
  • Page 24 Dial # to enter the command. The two-beep confirmation tone sounds. Continue programming or dial # to exit authorized caller mode. Dial # to disconnect. The customer may elect to record these announcements in his or her own voice Recording Announcements or the voice of another employee.
  • Page 25 To confirm the recording of announcements, use the following procedure: Playing Back Announcements Dial 5 followed by the appropriate announcement code: Day announcement Night announcement Hold announcement You hear the announcement as it was recorded. Repeat steps 1 and 2 for each announcement. Continue programming or dial # to exit authorized caller mode.

  • Page 26: Blind Transfer Process

    SPIRIT Attendant answers call. Caller's Caller Call is transferred first time enters route to receptionist; or extension hearing SPIRIT Attendant number. message? disconnects. Disconnect. Call is transferred to station assigned to Route Extension route matching first valid? valid? digit of extension dialed.

  • Page 27: Immediate And Backup Call Handling

    Central office lines SPIRIT Receptionist System control unit Overflow SPIRIT Attendant SPIRIT Attendant is Immediate Call Handler - Calls ring immediately at the SPIRIT Attendant. If not answered within a specified number of rings, calls will ring at the receptionist. Central office lines...
  • Page 28 Day Route Night Route Dial 2 for a blind transfer or 5 for disconnect. Dial the extension number where the caller will be connected. Dial # #. Continue programming or dial # to exit authorized caller mode. Dial # to disconnect. This section contains a list of ringing options and time delays that can be Changing Call adjusted depending on the customer’s needs.

  • Page 29: Call Processing Options

    TABLE 2-2. Call Processing Options. Current Default Possible Option/ Program Settings Setting Setting Description Code 1 – 25* Day Answer Delay 2901 In Day mode, number of rings before the SPIRIT Attendant answers an incoming call. Set to 1 for immediate call handling. 1 –...
  • Page 30 Dial followed by “Program Code” shown on Table 2-2. 2901 = Day Answer Delay 2902 = Night Answer Delay 2903 = Dialing Delay 9709 = Lowest Extension 9710 = Highest Extension Dial the number you have entered under “Current Setting.” Dial #.

  • Page 31: Section 3: Testing And Troubleshooting

    Section 3: Testing and Troubleshooting...

  • Page 32: Testing

    Testing Once you have installed and programmed the SPIRIT Attendant, you should dial the SPIRIT Attendant from a Touch-Tone phone and perform the following tests: Testing Routes Use this procedure to test the customer’s routes: 1. Dial the first route number. 2.

  • Page 33: Troubleshooting

    Troubleshooting If the SPIRIT Attendant detects a problem, the unit enters an out-of-service state. Out-of-Service The LED labeled “battery” on the front panel blinks a specific number of times, Codes pauses, then repeats the pattern. Refer to Table 3-1 for a list of the Out-of-Service codes.

  • Page 34: Out-Of-Service Codes

    TABLE 3-1. Out-of-Service Codes. Number Problem of Blinks Announcements were not recorded or were erased (slow blink) or cannot compute battery level (fast blink). Unable to turn Voice Recorder off. Unable to turn Voice Recorder on. Unable to turn Voice Playback off. Unable to turn Voice Playback on.
  • Page 35 You can connect a TI 700 or equivalent 1200-baud serial printer to the serial i/o Printing Reports port of the SPIRIT Attendant to produce reports to analyze call traffic patterns or to see how routes, announcement times, or business schedules are programmed. A special adapter (printer cable) is required to connect a “silent 700”...
  • Page 36 Connecting the Printer To connect the printer, you need the following equipment: 14-foot, 8-conductor modular cable (straight). Modular/RS-232 DB-25 adapter, male connector or Modular/RS-232 DB-25 adapter, female connector (depending on printer model). The cable must be configured as shown in Table 3-2. TABLE 3-2.
  • Page 37 There are two sets of switch settings to check on TI 700 printers. The four pencil Using a TI switches under the paper compartment cover must be set as follows (On = 700 Printer Closed; Off = Open): Switch 1: OFF Switch 2: ON Switch 3: OFF Switch 4: ON...
  • Page 38 5. Exit authorized caller mode by dialing To disconnect, dial #. To print the current settings of call processing options, perform the following Printing Call Processing Reports steps: Select an outside line and dial a telephone number that is answered by the SPIRIT Attendant.
  • Page 39 If incoming callers hear the SPIRIT Attendant greeting and then are disconnected Callers Disconnected instead of being transferred, one or more greetings may not have been recorded. After Greeting In this situation, the SPIRIT Attendant sounds a warning beep that no message exists.

  • Page 40: Index

    Index 10 VAC, 1-4 355A adapter, 3-4 Calendar, 1-1 6-wire modular phone cord, 1-5 weekly, 1-1 Call handling, 2-7 backup, 2-7 immediate, 2-7 Abandoned calls, 3-4, 3-8 changing, 2-9 to 2-11 printing, 3-7 AC power, 1-2, 3-2 disconnecting, 1-4 Call processing improving, 2-9 After-hours call handling, 1-1, 1-5 Call traffic patterns...
  • Page 41 power, 1-2 talking, 1-2 Lost authorized caller code, 3-7 Day mode, 2-10 Lowest extension, 2-10 Day route, 2-9 Default authorized caller code, 2-1 Default business days, 2-2 SPIRIT system settings, 3-7 Macro code, 2-1 Diagnostic tests, 1-4, 3-1 Modular phone cord, 1-5 Dialing delay, 2-10 Mounting plate, 1-5 Disconnected...
  • Page 42 Security code, 1-1 Selecting announcement durations, 2-4 to 2-5 T1 700, 1-4 Serial i/o, 1-4, 3-4 traffic analysis report, 3-6 Setting business days, 2-2 to 2-3 Printing Setting business hours, 2-3 to 2-4 call processing reports, 3-7 Setting the clock, 2-1 to 2-2 Programming blind transfer routes, 2-9 Setup switches, 1-3, 3-2 Programming mode...
  • Page 43 User’s Guide, 1-5 Voice playback, 3-3 Voice recorder, 3-3 IN-4...
  • Page 44 AT&T 518-453-711 Issue 1 April 1991 Graphics © AT&T 1988...

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