Employee Communication Survey - Sample Analysis - AT&T MERLIN LEGEND Key System Planning

Preparation
Table 1-3 Employee Communication Survey — Sample Analysis
1. Types of lines used
2. Calls covered by someone
else (sender)
3. Cover someone else's calls
(receiver)
4. Share incoming calls
5. Frequency of use
6. Data needs
7. Use of account codes
8. Frequency of transfers
9. Frequently dialed numbers
10. Picking up calls
11. Sharing lines/telephone
numbers
1-10
Telephone User Survey
Use the information in Table 1-3 to interpret and analyze the results of the
Employee Communication Survey.
Indicates toll calling habits. In most cases, assigning a button for each line is
not necessary.
Suggests that this employee should be assigned as a sender in either
Individual or Group Coverage arrangement, particularly if calls are covered
by someone other than the operator.
Suggests assignment as a receiver in either Individual or Group Coverage
arrangements.
Identifies calling group needs.
Identifies heavy and light telephone users. Heavy users may benefit from
additional line buttons.
Identifies existing and potential data terminal and personal computer users.
See the Data Guide.
Identifies current account codes used for charge-back of calls.
Suggests the need for one-touch transfer.
Identifies useful numbers for the System Speed Dial list.
Identifies need for a pickup group.
Identifies common personal line appearances.