Employee Communication Survey Form - AT&T MERLIN LEGEND Key System Planning

Preparation
Name
Name of work group (Sales, Customer Service)
Please answer each question below.
Do you regularly use any of the
1.
WATS
FX (foreign exchange)
Tie
None of the above or don't
2. Are
your phone calls covered when you're away from your desk?
No
Yes By whom?
3. Do you cover phone calls for co-workers when they are away from their desks?
No
Yes For whom?
4. Do you share the incoming call workload with others?
No
Yes With whom?
5.
Would you say your
Heavy
Average
Light
Figure 1-2

Employee Communication Survey Form

1-8 Telephone User Survey
Room
following
outside lines?
know
Which of those people should have a button on your phone used
exclusively for his or her calls?
When you are unable to cover calls, it is done by
phone use is
Extension
(Check any that apply)