Telephone User Survey - AT&T MERLIN LEGEND Key System Planning

Preparation

Telephone User Survey

The features and calling privileges you assign to each employee's telephone
ensure that employees get the most benefit from the system.
If you were not involved in the planning and decision-making for the system, find
out from your management and your AT&T representative or authorized dealer
what telecommunications needs were identified.
To determine calling privileges, get answers to the following questions:
Does management want to allow both local and toll calls to be made from
every telephone?
If any telephones are restricted, are there any numbers the users should be
allowed to call?
Are there any specific numbers (such as 900) that you want to restrict users
from calling?
Who, if anyone, will be given personal lines?
Will access to central office lines be restricted to certain employees?
Do any departments receive frequent special calls (such as sales and
service) so that calls should come to them directly, bypassing a system
operator?
Use the Employee Communication Survey form (see Figure 1-2) to determine
each employee's telecommunications needs. If it is not feasible to have each
employee fill out a form, get the information you need from a knowledgeable
person in each department, section, or work group. This person should have
sufficient information and authority to make decisions about calling features and
coverage assignments for others in the department.
Make the appropriate number of copies of the Employee Communication Survey
form.
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Telephone User Survey
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