Troubleshooting; Table 5 - Troubleshooting - Avaya SoundBrick 500 Installation And Operation Manual

If you have trouble installing or operating the SoundBrick 500, refer to the table below
to help find a solution. If you are unable to solve the problem yourself, contact your
dealer for further assistance.
Problem or
Indication
No message plays
Tape load error
(play + load lights
flashing alternately)
Tape drawer won't
open
Tape stuck in deck
or deck is "eating"
tapes
Doesn't trigger
No power-main
power light is off
SoundBrick 500

TROUBLESHOOTING

Possible cause and solution
Adjust output level knob.
Re-load tape.
Check amplifier or speakers.
Tape is worn out or not prepared to guidelines – obtain
another tape from your messaging provider.
Power interruption occurred during loading.
Possible interference from strong electromagnetic field
(i.e. computer monitor or fluorescent lights) – relocate
unit away from source of interference.
If the drawer doesn't open when you press the eject
button, press eject again.
Never eject tape during download. Follow proper tape
load procedure.
To remove stuck tape: Turn power off, wait 10
seconds, turn power on. Wait for deck to disengage play
head before ejecting.
Check trigger wiring. Check option switch 1 setting.
Check the power switch (should be on).
Check power pack for correct DC output voltage &
current.
Check power outlet to make sure it is not controlled by a
switch.

Table 5 - Troubleshooting

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01/08/2001