Troubleshooting - Ashly Pema 8250 Operating Manual

Operating Manual - Pema Protea Equipped Media Amplifi er

5. TROUBLESHOOTING

No AC Power
1) Is the detachable AC power cord properly installed? Is it plugged into a known live outlet?
2) Has the Power switch been disabled in software? (sec 4.2a)
3) Is the amplifi er in Standby Mode? (sec 4.2b)
4) Is the Power On Delay time set excessively high? (sec 3.2)
Amplifi er Not Recognized in Protea
1) Is the PC successfully communicating with the network? (sec 2.3)
2) Is the amplifi er succesfully communicating with the network? (sec 2.3d)
3) Does the device name appear as green text or red text in the left side menu tree? If red, the
amplifi er is unpowered or offl ine. (sec 3.1a)
4) Is the amplifi er device icon placed on the software project canvas a virtual device instead of a
live amp? Any virtual device MAC address will always read FF-FF-FF-FF-FF-FF. (sec 3.4c)
5) Was the amplifi er IP address autodetected (recommended) or manually assigned? (sec 2.3a)
6) Is fi rewall software blocking communication from the device? (sec 2.3b)
No Amplifi er Output
1) Is the Amplifi er in Protect Mode? (sec 2.6)
2) Is the input signal properly wired to either a mic/line input or summed mono RCA input?
3) Are front panel, remote control, or software control surface attenuators turned down?
4) Is the signal muted from within the control surface, DSP section, input source select, remote
control, output mixer, or event scheduler?
5) Are dynamics and any gain tool settings in the DSP section allowing signal to pass properly?
6) Is the signal properly routed to the desired output in the DSP cross point matrix? (sec 3.4d)
7) Is the level fader set properly in the DSP output channel mixer?
8) Did the event scheduler change a preset or the output channel source? (sec 3.4g)
Attenuators Don't Work
1) In the device software control surface, are the front panel or remote attenuators disabled?
Unable to Access All Software Features
1) Is desired level of access granted to the current user in the security tab?
Unable to Load Enough DSP Tools
1) Is the sample rate set to 96kHz? (sec 3.2)
2) Graphic Equalizers have a much greater DSP "cost" than Parametric Filters. The Feedback
Suppressor uses even more DSP than the Graphic EQ. Use only as much EQ as is needed.
Can't Use Any DSP Tools On Input or Output Channels
1) Has Input, Mixer, or Output channel DSP been disabled under Device Options? (sec 3.2)
WR-5 Doesn't Work Properly
1) Is the WR-5 wired correctly to the amplifi er Data connector? (sec 4.1c)
2) If the WR-5 is the last one in series, even if it is the only one used, is the two pin jumper
properly placed on the circuit board header as shown? (sec 4.1c)
3) Is the WR-5 assigned its own unique device ID from within its device window?
4) If using WR-5 for gain control, be sure to install a (ne)WR-5 Remote Gain function in a DSP
gain block on the channel to be controlled
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Control Software
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