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In case of difficulty
If there are problems operating this telephone, try the suggestions below.
For customer service, visit our website at
1 (800) 222-3111
call
retain your receipt as your proof of purchase.
No dial tone.
•
Ensure all plugs are connected properly and securely.
•
Inspect the line cord connections at the modular jack and on the telephone.
•
Inspect the handset cord connections at both ends.
•
Unplug the telephone and connect it to another modular jack. If it still
does not work, and other telephones using the same jack are working,
there is a problem with this telephone.
Telephone does not ring or rings too softly.
•
Adjust the RINGER switch on the side of the telephone base to a higher
setting.
•
If there are other telephones on the same line, try disconnecting some of
them. Having too many telephones connected can create problems such as
low ringer volume or impaired sound quality during calls.
Calls cannot be dialed or are dialed slowly.
•
Check the dial mode switch and ensure it is set for your type of dialing
service, either TT (touch tone) or DP (dial pulse).
There is a pause during dialing.
•
When TONE is pressed, or if TONE is in a memory location, there will be a
pause to allow the set to switch from PULSE to TONE.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn't work.
•
Make sure your computer is powered on.
•
Make sure your Internet connection is working properly.
•
Make sure that the software is installed and running for your nontraditional
telephone service.
•
Make sure to plug your USB telephone adapter into a dedicated USB port
on your computer. Do not plug into a multiple port USB hub (USB splitter)
that is not powered.
•
In a few rare instances, the USB port on your computer may not have
enough power. In these instances, try using a USB hub with its own external
power supply.
•
If you are using a firewall, it may prevent access to your nontraditional
telephone service. Contact your service provider for more information.
www.telephones.att.com
. In Canada, dial
15
1 (866) 288-4268
or
. Please
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