Troubleshooting - Nokia N97 User Manual

Troubleshooting

Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider,
for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Select Options
application using the menu key. Press and hold the
menu key to open the application, and select
Options > Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discolored, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
148
off. This is normal, not a fault.
Show open apps., and go to the
>
Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a
couple of seconds to several minutes. Establishing a
GPS connection in a vehicle may take longer. If you are
indoors, go outdoors to receive a better signal. If you
are outdoors, move to a more open space. Ensure that
your hand does not cover the GPS antenna of your
device. If the weather conditions are bad, the signal
strength may be affected. Some vehicles have tinted
(athermic) windows, which may block the satellite
signals.
Q: Why can't I find my friend's device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in hidden
mode. Check also that the distance between the two
devices is not over 10 meters (33 feet) and that there
are no walls or other obstructions between the devices.
Q: Why can't I end a Bluetooth connection?
A: If another device is connected to your device, you
can close the connection from the other device or
deactivate Bluetooth connectivity in your device. Select
Menu Settings and Connectivity
>
Bluetooth > Off.
Bluetooth
> >