3Com 3C17205 - SuperStack 3 Switch 4400 PWR Getting Started Manual

3Com 3C17205 - SuperStack 3 Switch 4400 PWR Getting Started Manual

Superstack 3 switch 4400 series
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SuperStack
Switch 4400 Series

Getting Started Guide

Switch 4400 (3C17203)
Switch 4400 (3C17204)
Switch 4400 PWR (3C17205)
Switch 4400 SE (3C17206)
Switch 4400 FX (3C17210)
http://www.3com.com/
Part No. DUA1720-3AAA06
Published June 2003
3
®

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Summary of Contents for 3Com 3C17205 - SuperStack 3 Switch 4400 PWR

  • Page 1: Getting Started Guide

    SuperStack ® Switch 4400 Series Getting Started Guide Switch 4400 (3C17203) Switch 4400 (3C17204) Switch 4400 PWR (3C17205) Switch 4400 SE (3C17206) Switch 4400 FX (3C17210) http://www.3com.com/ Part No. DUA1720-3AAA06 Published June 2003...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time California 95052-8145 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
  • Page 3: Table Of Contents

    ONTENTS BOUT UIDE Before You Start Release Notes About Your CD-ROM Conventions Related Documentation Accessing Online Documentation Documentation Comments Product Registration NTRODUCING THE 4400 UPER TACK WITCH About the Switch 4400 Summary of Hardware Features Switch 4400 — Front View Detail 10BASE-T/ 100BASE-TX Ports 100BASE-FX Ports LEDs...
  • Page 4 Manually Configuring IP Information Connecting to a Front Panel Port Connecting to the Console Port Viewing Automatically Configured IP Information Using 3Com Network Supervisor Connecting to the Console Port Methods of Managing a Switch Command Line Interface Management Web Interface Management...
  • Page 5 Switch 4400 PWR (24-port) Switch 4400 (48-port) Switch 4400 FX ECHNICAL UPPORT Online Technical Services World Wide Web Site 3Com Knowledgebase Web Services 3Com FTP Site Support from Your Network Supplier Support from 3Com Internet Support Telephone Support Returning Products for Repair...
  • Page 6 NDEX EGULATORY OTICES...
  • Page 7: About This Guide

    BOUT UIDE This guide provides all the information you need to install and use the following switches in their default state: SuperStack® Switch 4400 (3C17203) SuperStack® Switch 4400 (3C17204) SuperStack® Switch 4400 PWR (3C17205) SuperStack® Switch 4400 SE (3C17206) SuperStack® Switch 4400 FX (3C17210) All procedures described in this guide apply to all models except where stated.
  • Page 8: About Your Cd-Rom

    3Com Network Supervisor — a powerful and easy-to-use network management platform. A number of other useful applications. Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the 3Com World Wide Web site: http://www.3com.com/ Conventions Table 1 and Table 2 list conventions that are used throughout this guide.
  • Page 9: Related Documentation

    Related Documentation Table 2 Text Conventions (continued) Convention Description The words “enter” When you see the word “enter” in this guide, you must type and “type” something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.” Keyboard key names If you must press two or more keys simultaneously, the key names are linked with a plus sign (+).
  • Page 10: Accessing Online Documentation

    The PDF Implementation Guide is stored in the Docs/implementation directory of the CD-ROM. 3Com recommends that you copy the Docs/reference directory as a whole to maintain the structure of the files. Documentation Your suggestions are very important to us. They will help make our Comments documentation more useful to you.
  • Page 11: Product Registration

    3Com product documentation at this e-mail address. Questions related to technical support or sales should be directed in the first instance to your network supplier. Product You can now register your SuperStack 3 Switch on the 3Com web site to Registration receive up-to-date information on your product: http://www.3com.com/register...
  • Page 12 BOUT UIDE...
  • Page 13: Introducing The Super Stack 3 Switch

    NTRODUCING THE 4400 UPER TACK WITCH This chapter contains introductory information about the Switch 4400 and how it can be used in your network. It covers summaries of hardware and software features and also the following topics: About the Switch 4400 Switch 4400 —...
  • Page 14: About The Switch 4400

    1: I 4400 HAPTER NTRODUCING THE UPER TACK WITCH About the Switch The Switch 4400 is a stackable 10/100 Mbps Ethernet switch and 4400 provides high-performance workgroups with a backbone to server connection. The Switch 4400 allows Cascade, Gigabit Ethernet or Fast Ethernet Fiber connections when expansion modules are installed in the expansion slots on the rear of the unit.
  • Page 15: Switch 4400 - Front View Detail

    Switch 4400 — Front View Detail Switch 4400 — Figure 1 Switch 4400 FX — front view Front View Detail Figure 2 Switch 4400 (24-port) / Switch 4400 SE — front view Figure 3 Switch 4400 PWR — front view...
  • Page 16: 10Base-T/ 100Base-Tx Ports

    1: I 4400 HAPTER NTRODUCING THE UPER TACK WITCH Figure 4 Switch 4400 (48-port) — front view WARNING: RJ-45 Ports. These are shielded RJ-45 data sockets. They cannot be used as standard traditional telephone sockets, or to connect the unit to a traditional PBX or public telephone network.
  • Page 17: Leds

    Switch 4400 — Front View Detail connector that allows both the transmit and the receive fibers to be connected in the same space as an RJ-45 port. LEDs Table 4 lists LEDs visible on the front of the Switch, and how to read their status according to color.
  • Page 18 1: I 4400 HAPTER NTRODUCING THE UPER TACK WITCH Color Indicates Port LEDs — Power over Ethernet mode (3C17205 only) Packet Green Power is being delivered to the port. Green flashing Exceeded port power limit (overCurrent MIB state) or unable to supply power due to unit over budget (denyLowPriority MIB state).
  • Page 19: Switch 4400 - Rear View Detail

    Switch 4400 — Rear View Detail Color Indicates Power Utilization LEDs (3C17205 only) Green 4 LEDs showing total power being delivered as a percentage of maximum possible. Switch 4400 — Rear Figure 5 Switch 4400 (all models) — rear view View Detail Power Socket The Switch automatically adjusts its power setting to any supply voltage...
  • Page 20: Default Settings

    1: I 4400 HAPTER NTRODUCING THE UPER TACK WITCH WARNING: When an Expansion Module is not installed, ensure the blanking plate is fitted by tightening all screws with a suitable tool. Default Settings Table 5 shows the default settings for the Switch 4400: Table 5 Default Settings Feature Switch 4400...
  • Page 21 Default Settings To make Webcache Support, Traffic Prioritization and Configuration Save and Restore available on the SuperStack 3 Switch 4400 SE, upgrade the product to the Switch 4400 SE Enhanced Software Upgrade (3C17207). If you initialize a Switch unit by selecting System > Control > Initialize in the Web interface or by entering system control initialize in the Command Line Interface, the following settings are retained to allow you to connect to and manage the Switch:...
  • Page 22 1: I 4400 HAPTER NTRODUCING THE UPER TACK WITCH...
  • Page 23: Installing The Switch

    NSTALLING THE WITCH This chapter contains the information you need to install and set up the Switch 4400. It covers the following topics: Package Contents Choosing a Suitable Site Rack-mounting Placing Units On Top of Each Other Stacking Units The Power-up Sequence WARNING: Safety Information.
  • Page 24: Package Contents

    Water or moisture cannot enter the case of the Switch. Air flow is not restricted around the Switch or through the vents in the side of the Switch. 3Com recommends that you provide a minimum of 25mm (1in.) clearance. Air temperature around the Switch does not exceed 40 (104 °C...
  • Page 25: Rack-Mounting

    Rack-mounting The air is as free from dust as possible. The unit is installed in a clean, air conditioned environment. No more than eight Switch units are placed on top of one another, if the units are free-standing. The Switch is situated away from sources of conductive (electrical) dust, for example laser printers.
  • Page 26 7 Finally place a unit information label on the unit in an easily accessible position. The unit information label shows the following: The 3Com product name of the Switch The 3Com 3C number of the Switch The unique MAC address (Ethernet address) of the Switch The serial number of the Switch You may need this information for fault reporting purposes.
  • Page 27: Placing Units On Top Of Each Other

    Placing Units On Top of Each Other Placing Units On If the Switch units are free-standing, up to eight units can be placed one Top of Each Other on top of the other. If you are mixing a variety of SuperStack ®...
  • Page 28 2: I HAPTER NSTALLING THE WITCH Figure 7 Stacking two Switch 4400 units d u le 3 C 1 7 2 2 S u p e rS ta ck 3 C a sc a d e Switch 2 M o d u le d u le 3 C 1...
  • Page 29: Rules For Stacking Units

    3Com strongly recommends that you upgrade all Switch 4400 units (24-port and 48-port) in a stack to the latest software agent. 3Com recommends that you initialize a Switch 4400, Switch 4400 SE, Switch 4400 PWR or Switch 4400 FX unit that has previously been used elsewhere in your network before you add it to an existing stack.
  • Page 30: The Power-Up Sequence

    2: I HAPTER NSTALLING THE WITCH The Power-up The following sections describe how to get your Switch 4400 Sequence powered-up and ready for operation. Powering-up the Use the following sequence of steps to power-up the Switch. Switch 4400 1 Plug the power cord into the power socket at the rear of the Switch. 2 Plug the other end of the power cord into your power outlet.
  • Page 31: Using Power Over Ethernet

    3Com 11 Mbps Wireless LAN Access Point 8200 (3CRWE820096A) 3Com 11 Mbps Wireless LAN Access Point 8500 (3CRWE850096A) 3Com Wireless LAN Building to Building Bridge (3CRWE91096B) The following 3Com NBX phones are also supported using the 3Com NBX VoIP Phone Module (3CNJVOIPMOD-NBX): 3Com NBX 1102 Business Phone (3C10121)
  • Page 32: Choosing The Correct Cables (Switch 4400, 4400 Se And 4400 Pwr)

    The Rear Module ports of the Switch 4400 PWR can be used for ethernet wiring between buildings. 3Com recommends that you use Category 5 twisted pair cable — the maximum segment length for this type of cable is 100 m (328 ft).
  • Page 33: Choosing The Correct Cables (Switch 4400 Fx)

    (MDIX to MDI) CAUTION: If you want to install the Switch using a Category 5E or Category 6 cable, 3Com recommends that you briefly connect the cable to a grounded port before connecting network equipment. If you do not, the cable’s Electrostatic Discharge (ESD) may damage the Switch’s port.
  • Page 34 2: I HAPTER NSTALLING THE WITCH...
  • Page 35: Setting U P For Management

    ETTING P FOR ANAGEMENT Your Switch can operate in its default state, that is, you can install it and it will work straight away (plug-and-play). However, to make full use of the features offered by the Switch, and to change and monitor the way it works, you have to access the management software that resides on the Switch.
  • Page 36: Setting Up Overview

    How do you want to view the automatically How do you want to connect to the Switch? configured IP information? Connect to a front Connect to the console Use 3Com Network Connect to the console panel port and use the port and use the Supervisor (3NS).
  • Page 37: Ip Configuration

    (Static IP addresses are necessary to ensure that the Switch is always allocated the same IP information.) For most installations, 3Com recommends that you configure the Switch IP information manually. This makes management simpler and more reliable as it is not dependent on a DHCP or BootP server, and eliminates the risk of the IP address changing.
  • Page 38: Preparing For Management

    For detailed information about the specific web interface operations and command line interface commands and problem solving, refer to the “SuperStack 3 Switch Management Interface Reference Guide” on the CD-ROM that is supplied with the Switch or on the 3Com Web site.
  • Page 39: Manually Configuring Ip Information

    Manually Configuring IP Information Manually You can manually configure the Switch IP information in the following Configuring IP ways: Information Connecting to a front panel port — Connect a workstation using an Ethernet cable to a front panel port of the Switch. You can then manually enter IP information using the web interface or the command line interface (CLI).
  • Page 40 3: S HAPTER ETTING P FOR ANAGEMENT Connecting the Workstation to the Switch 1 Connect the workstation to a front panel port using an Ethernet cable as shown in Figure 10. Figure 10 Connecting a workstation to the Switch via a front panel port To connect the cable: a Attach an RJ-45 connector at one end of the Ethernet cable to the Network Interface Card (NIC) in the workstation.
  • Page 41 Manually Configuring IP Information If there is no response, wait for one minute then re-enter the default IP address. 3 At the login and password prompts, enter admin as your user name and press Return at the password prompt (default user name and password). If you have logged on correctly, a set of Getting Started pages are displayed.
  • Page 42: Connecting To The Console Port

    3: S HAPTER ETTING P FOR ANAGEMENT Figure 11 Example top-level command line interface menu 4 At the Select menu option prompt you can either: enter the protocol ip basicConfig command. At the Enter configuration method prompt enter manual. The screen prompts you to enter IP information.
  • Page 43 Manually Configuring IP Information Pre-requisites A workstation with terminal emulation software installed, such as Microsoft Hyperterminal. This software allows you to communicate with the Switch via the console port directly, or through a modem. Documentation supplied with the terminal emulation software. A suitable cable: A standard null modem cable —...
  • Page 44 3: S HAPTER ETTING P FOR ANAGEMENT 2 Open your terminal emulation software and configure the COM port settings to which you have connected the cable. The settings should be set to match the default settings for the Switch, which are: 19,200 baud 8 data bits no parity...
  • Page 45 Manually Configuring IP Information Figure 13 Example top-level command line interface menu 3 At the Select menu option prompt you can either: enter the protocol ip basicConfig command. At the Enter configuration method prompt enter manual. The screen prompts you to enter IP information. enter the gettingStarted command.
  • Page 46: Viewing Automatically Configured Ip Information

    DHCP or BootP server. If your network does not have a DHCP or BootP server, the workstation running 3Com Network Supervisor must be on the same subnet as the Switch, because Auto-IP addresses are non-routable. Connecting to the...
  • Page 47 Viewing Automatically Configured IP Information A suitable cable: A standard null modem cable — if you are connecting directly to the console port, or A standard modem cable — if you are connecting to the console port using a modem. You can find pin-out diagrams for both cables in Appendix B on page 71.
  • Page 48 3: S HAPTER ETTING P FOR ANAGEMENT Viewing IP Information via the Console Port You are now ready to view the automatically allocated IP information using the command line interface. 1 Connect your Switch to the network using an Ethernet cable. As soon as a network connection is made the Switch begins the automatic IP configuration process.
  • Page 49: Methods Of Managing A Switch

    Methods of Managing a Switch The initial set up of your Switch is now complete and the Switch is ready for you to set up your chosen management method. See “Methods of Managing a Switch” on page 49. If you do not intend to use the command line interface via the console port to manage the Switch, you can logout, disconnect the serial cable and close the terminal emulator software.
  • Page 50: Web Interface Management

    You can manage a Switch using any network management workstation running the Simple Network Management Protocol (SNMP) as shown in Figure 19. For example, you can use the 3Com Network Supervisor software that is provided on the CD-ROM that accompanies your Switch.
  • Page 51: Cli Management Over The Network

    Setting Up Command Line Interface Management CLI Management over To manage a Switch using the command line interface over a network the Network using Telnet: 1 Ensure you have already set up the Switch with IP information as described in “Setting Up Overview” on page 36. 2 Check that you have the IP protocol correctly installed on your management workstation.
  • Page 52: Setting Up Web Interface Management

    3: S HAPTER ETTING P FOR ANAGEMENT Setting Up Web This section describes how you can set up web interface management Interface over the network. Management Pre-requisites Ensure you have already set up the Switch with IP information as described in “Setting Up Overview” on page 36. Ensure that the Switch is connected to the network using a Category 5 twisted pair Ethernet cable with RJ-45 connectors.
  • Page 53: Web Management Over The Network

    VLAN 1 (the Default VLAN). By default, all ports on the Switch are in VLAN 1. You can use the 3Com Network Supervisor application that is provided on the CD-ROM that accompanies your Switch to provide SNMP management for your Switch. If you use 3Com Network Supervisor it automatically loads the correct MIBs and necessary files onto your workstation.
  • Page 54: Default Users And Passwords

    3: S HAPTER ETTING P FOR ANAGEMENT To manage your Switch using an SNMP network management application, you need to specify SNMP community strings for the users defined on the Switch. You can do this using the command line interface system management snmp community command —...
  • Page 55: Problem Solving

    ROBLEM OLVING This chapter helps you to diagnose and solve problems you may have with the operation of your Switch. There is also an explanation of IP addressing. The topics covered are: Solving Problems Indicated by LEDs Solving Hardware Problems Solving Communication Problems Solving Software Upgrade Problems If you experience a problem that is not listed here, it may be included in...
  • Page 56: Solving Problems Indicated By Leds

    4: P HAPTER ROBLEM OLVING Solving Problems If the LEDs on the Switch indicate a problem, refer to the list of suggested Indicated by LEDs solutions below. The Power LED does not light Check that the power cable is firmly connected to the Switch and to the supply outlet.
  • Page 57: Solving Hardware Problems

    Solving Hardware Problems Auto-negotiation settings are the same at both ends. Auto-negotiation problems will occur with 10BASE-T or 100BASE-T where auto-negotiation is disabled and incorrect cables are being used (cross-over or straight) Auto-negotiation problems will occur with fiber if: The Receiver (RX) and Transceiver (TX) cable connectors are swapped Fibers are broken Auto-negotiation differs at either end (a link appears at the ‘fixed’...
  • Page 58 4: P HAPTER ROBLEM OLVING Switch. The monitoring system polls the fan status at periodic intervals while the unit is powered up. If one fan has failed in the Switch, a warning message will be generated in the following ways: RMON Email Notification —...
  • Page 59 Appendix C. 4 Power cycle the unit. If a further thermal shutdown occurs, and all environmental conditions are satisfactory, return the unit to 3Com. A device is connected to a Switch 4400 PWR but power is not being supplied...
  • Page 60: Solving Communication Problems

    IP address of the router. The Switch’s IP address has been entered correctly in your network management application (such as 3Com Network Supervisor). The following is a brief overview of IP addressing, and how to obtain a registered IP address.
  • Page 61: Solving Software Upgrade Problems

    If your IP network is internal to your organization only, that is, you do not access the Internet, you may use any arbitrary IP address as long as it is not being used by another device on your network. 3Com suggests you use addresses in the range 192.168.0.0 to 192.168.255.255 with a subnet mask of 255.255.255.0.
  • Page 62 4: P HAPTER ROBLEM OLVING...
  • Page 63: A Safety Information

    AFETY NFORMATION You must read the following safety information before carrying out any installation or removal of components, or any maintenance procedures on the Switch 4400. WARNING: Warnings contain directions that you must follow for your personal safety. Follow all directions carefully. You must read the following safety information carefully before you install or remove the unit.
  • Page 64: Important Safety Information

    A: S PPENDIX AFETY NFORMATION Important Safety Information WARNING: Installation and removal of the unit must be carried out by qualified personnel only. WARNING: If installing the Switch 4400 in a stack with SuperStack II or SuperStack 3 units that are narrower than the 4400, the Switch 4400 unit must be installed below the narrower units.
  • Page 65 Important Safety Information WARNING: The socket outlet must be near to the unit and easily accessible. You can only remove power from the unit by disconnecting the power cord from the outlet. WARNING: This unit operates under SELV (Safety Extra Low Voltage) conditions according to IEC 60950.
  • Page 66: L'information De Sécurité Importante

    A: S PPENDIX AFETY NFORMATION WARNING: The 4400 PWR (3C17205) supports Power over Ethernet on all front ports. These ports should only be used for ethernet wiring within the same building. WARNING: When an Expansion Module is not installed ensure the blanking panel is fitted by tightening all screws with a suitable tool.
  • Page 67 L’information de Sécurité Importante Europe La prise secteur doit être conforme aux normes CEE 7/7 (“SCHKO”) LE cordon secteur doit porter la mention <HAR> ou <BASEC> et doit être de type HO3VVF3GO.75 (minimum). Suisse La prise mâle d'alimentation doit respecter la norme SEV/ASE 1011 AVERTISSEMENT: Le coupleur d'appareil (le connecteur du groupe et non pas la prise murale) doit respecter une configuration qui permet un...
  • Page 68: Wichtige Sicherheitsinformationen

    A: S PPENDIX AFETY NFORMATION AVERTISSEMENT: Ports pour fibres optiques – sécurité sur le plan optique. Ne regardez jamais le voyant (DEL) d'émission en utilisant un dispositif d'agrandissement, tant qu'il est sous tension. Ne regardez jamais directement le port TX (Transmission) à fibres optiques et les embouts de câbles à...
  • Page 69 Wichtige Sicherheitsinformationen VORSICHT: Der Gerätestecker (der Anschluß an das Gerät, nicht der Wandsteckdosenstecker) muß eine passende Konfiguration für einen Geräteeingang gemäß EN60320/IEC320 haben. VORSICHT: Die Netzsteckdose muß in der Nähe des Geräts und leicht zugänglich sein. Die Stromversorgung des Geräts kann nur durch Herausziehen des Gerätenetzkabels aus der Netzsteckdose unterbrochen werden.
  • Page 70 A: S PPENDIX AFETY NFORMATION WARNUNG: Faseroptikanschlüsse – Optische Sicherheit Niemals mit einem Vergrößerungsgerät ein Übertragungs-LED betrachten, während dieses eingeschaltet ist. Niemals direkt auf den Faser-TX-Anschluß und auf die Faserkabelenden schauen, während diese eingeschaltet sind. VORSICHT: Das 4400 PWR (3C17205) unterstützt die Stromversorgung per Ethernet an allen vorderen Ports.
  • Page 71: In Outs

    OUTS Null Modem Cable 9-pin to RS-232 25-pin PC-AT Serial Cable 9-pin to 9-pin...
  • Page 72: Modem Cable

    B: P PPENDIX OUTS Modem Cable 9-pin to RS-232 25-pin RJ-45 Pin Pin assignments are identical for 10BASE-TX and 100BASE-T RJ-45 Assignments connectors. Table 10 Pin assignments Pin Number Signal Function Ports configured as MDI Transmit Data + Bidirectional Data A+ Transmit Data + Bidirectional Data A- Receive Data +...
  • Page 73 RJ-45 Pin Assignments Table 11 Pin assignments Pin Number Signal Function Ports configured as MDIX Receive Data + Bidirectional Data B+ Receive Data - Bidirectional Data B- Transmit Data + Bidirectional Data A+ Not assigned Bidirectional Data A- Not assigned Bidirectional Data D+ Transmit Data Bidirectional Data D-...
  • Page 74 B: P PPENDIX OUTS...
  • Page 75: Specifications

    –40 ° to +70 °C (-40 ° to 158 °F) Operating Humidity 10–95% relative humidity, non-condensing Standards EN60068 to 3Com schedule (Package testing: paras 2.1, 2.2, 2.30, and 2.32. Operational testing: paras 2.1, 2.2, 2.30 and 2.13). Safety Agency Certifications UL 1950, EN60950, CSA 22.2 No.
  • Page 76 C: T PPENDIX ECHNICAL PECIFICATIONS Standards Supported SNMP Terminal Emulation SNMP protocol (RFC 1157) Telnet (RFC 854) MIB-II (RFC 1213) Protocols Used for Administration Bridge MIB (RFC 1493) UDP (RFC 768) RMON MIB II (RFC 2021) IP (RFC 791) Remote Monitoring MIB (RFC ICMP (RFC 792) 1757) TCP (RFC 793)
  • Page 77: Switch 4400 Pwr (24-Port)

    –20 ° to +70 °C (-4 ° to 158 °F) Operating Humidity 10–95% relative humidity, non-condensing Standards EN60068 to 3Com schedule (Package testing: paras 2.1, 2.2, 2.30, and 2.32. Operational testing: paras 2.1, 2.2, 2.30 and 2.13). Safety Agency Certifications UL60950, EN60950, CSA 22.2 No.
  • Page 78: Switch 4400 (48-Port)

    –40 ° to +70 °C (-40 ° to 158 °F) Operating Humidity 10–95% relative humidity, non-condensing Standards EN60068 to 3Com schedule (Package testing: paras 2.1, 2.2, 2.30, and 2.32. Operational testing: paras 2.1, 2.2, 2.30 and 2.13). Safety Agency Certifications UL60950, EN60950, CSA 22.2 No.
  • Page 79: Switch 4400 Fx

    –40 ° to +70 °C (-40 ° to 158 °F) Operating Humidity 10–95% relative humidity, non-condensing Standards EN60068 to 3Com schedule (Package testing: paras 2.1, 2.2, 2.30, and 2.32. Operational testing: paras 2.1, 2.2, 2.30 and 2.13). Safety Agency Certifications UL60950, EN60950, CSA 22.2 No.
  • Page 80 C: T PPENDIX ECHNICAL PECIFICATIONS...
  • Page 81: D Technical Support

    3Com recommends that you access the 3Com Corporation World Wide Web site. Online Technical 3Com offers worldwide product support 24 hours a day, 7 days a week, Services through the following online systems: World Wide Web site...
  • Page 82: 3Com Knowledgebase Web Services

    Knowledgebase is updated daily with technical information discovered by 3Com technical support engineers. This complimentary service, which is available 24 hours a day, 7 days a week to 3Com customers and partners, is located on the 3Com Corporation World Wide Web site at: http://knowledgebase.3com.com...
  • Page 83: Support From 3Com

    Support from 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources discussed earlier in this appendix, or from your network supplier, 3Com offers a range of support services. Purchase of a support contract gives you priority response and is typically more cost effective than purchasing service for a specific incident.
  • Page 84 D: T PPENDIX ECHNICAL UPPORT Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information. Country Telephone Number Country Telephone Number Asia, Pacific Rim...
  • Page 85: Returning Products For Repair

    Returning Products for Repair Returning Products Before you send a product directly to 3Com for repair, you must first for Repair obtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense.
  • Page 86: Contacting 3Com Support

    If you do not wish to be contacted, please inform our support representative. Calls may be recorded for training purposes. Any data collected during the call will be stored by 3Com at a secure location in the United States. For details of 3Com's Privacy Statement, please refer to:...
  • Page 87 NDEX Ethernet address of the Switch 26 factory defaults 20 Numbers hardware features 14 3C number 26 3Com Knowledgebase Web Services 82 3Com URL 81 installing the Switch 23 prerequisites 24 IP addressing access levels of default users 54 registered 60...
  • Page 88 75 hardware problems 57 IP addressing 57 LEDs 56 technical support product name 26 3Com Knowledgebase Web Services 82 3Com URL 81 network suppliers 82 rack mounting a Switch 4400 25 product repair 85 Redundant Power System. See RPS...
  • Page 89 EGULATORY OTICES FCC S TATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

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