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Using Support Tools
Starting Dell Diagnostics From the
Drivers and Utilities Disc
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
42
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.
7. Select the test you want to run.
8. If a problem is encountered during a test, a
message appears with an error code and a
Windows
®
®
description of the problem. Write down the
error code and problem description and see
"Contacting Dell" on page 54.
NOTE: The Service Tag for your computer
is located at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
9. When the tests are complete, close the test
screen to return to the Choose An Option
window.
10. To exit the Dell Diagnostics and restart the
computer, click Exit.
11. Remove the Drivers and Utilities disc.
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