VTech CS6319 User Manual page 47

Appendix
Troubleshooting
I cannot retrieve voicemail messages.
• If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
I subscribe to a nontraditional telephone service that uses my
computer to establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on
your computer. Do not plug into a multiple port USB hub (USB splitter) that is not
powered.
• In a few rare instances, the USB port on your computer may not have enough
power. In these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional telephone
service. Contact your service provider for more information.
Common cures for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the
telephone base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Completely remove and install the battery again and place the cordless handset in
the telephone base or charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.
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