Introduction; General Information - Acer Aspire V5-571P Service Manual

Troubleshooting

Introduction

This chapter contains information about troubleshooting common problems associated with
the computer.

General Information

The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE:
NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Refer to Table 4-1
4. If the issue is still not resolved, refer to the
Troubleshooting
for a list of verified symptom category to determine the solution.
Table 4-1. Common Problems
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Card Reader Failure
Thermal Unit Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
Online Support Information
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