Solving Recovery Problems - IBM NetVista S42 Quick Reference

4. Follow the instructions on the screen. Your computer might restart during
the recovery process, possibly more than once. When the recovery process
is finished, a completion message is displayed. When the Product Recovery
program is finished, the factory-installed software is restored.
Notes:
1. After recovery, you might have to reinstall device drivers for some devices.
If you need to reinstall device drivers, see "Recovering or installing device
drivers" on page 15.
2. Some computers come with Microsoft Office or Microsoft Works
preinstalled. If you need to recover your Microsoft Office or Microsoft
Works applications, you must use the Microsoft Office CD or Microsoft Works
CD. These CDs are provided only with computers that come with Microsoft
Office or Microsoft Works preinstalled.
3. The original hard disk drive has been replaced, the Product Recovery
program is not available on the new hard disk. See Chapter 5, "Getting
information, help, and service" on page 25 for information on how to
contact IBM.

Solving recovery problems

If you are unable to access the Product Recovery program, either the Product
Recovery program is damaged, or there is a problem with the hard disk
partition that contains the Product Recovery program. Go to "Creating and
using a Recovery Repair diskette". If using the repair diskette does not solve
the problem, IBM will provide a Product Recovery CD. See Chapter 5, "Getting
information, help, and service" on page 25 for details.
Creating and using a Recovery Repair diskette
If for some reason you do not see the F11 prompt (used to start product
recovery) when you turn on your computer, the Recovery Repair diskette can
be used to recover the prompt.
Note: Some models might display (To interrupt normal startup, press
Enter) prompt. If this is displayed, press Enter. If the F11 prompt is not
displayed, the Recovery Repair diskette can be used to recover the
prompt.
Creating a Recovery Repair diskette
Note: To create the Recovery Repair diskette the operating system must be
functioning.
To create a Recovery Repair diskette, use the following procedure:
1. Start your computer and operating system.
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Quick Reference