IBM NetVista S42 Quick Reference
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IBM NetVista S42 Quick Reference

IBM NetVista S42 Quick Reference

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NetVista
Quick Reference
Inside:
- Safety, warranty, and other notices
- Computer setup
- Software recovery
- Troubleshooting and diagnostics
- IBM help and service

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Summary of Contents for IBM NetVista S42

  • Page 1 ™ NetVista Quick Reference Inside: - Safety, warranty, and other notices - Computer setup - Software recovery - Troubleshooting and diagnostics - IBM help and service...
  • Page 3 ™ NetVista Quick Reference...
  • Page 4 Note Before using this information and the product it supports, be sure to read “Safety notices” on page v, Appendix A, “Warranty information” on page 31, and Appendix B, “Notices” on page 49. Second Edition (October 2002) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights –...

  • Page 5: Table Of Contents

    Contents Safety notices Lithium battery notice . . vi Modem safety information . . vii Laser compliance statement. . viii Additional help . . xi Chapter 1. Arranging your workspace . Comfort . Using wireless keyboards and USB connectors . Chapter 2.
  • Page 6 Trademarks . . 50 Electronic emissions notices . . 51 Federal Communications Commission (FCC) and telephone company requirements . . 54 Power cord notice . . 57 Quick Reference...

  • Page 7: Safety Notices

    Safety notices DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.

  • Page 8: Lithium Battery Notice

    v Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit. v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou déconnecter les câbles d’interface.; v Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation, ou en présence de dommages matériels.

  • Page 9: Modem Safety Information

    Danger d’explosion en cas de remplacement incorrect de la batterie. Remplacer uniquement par une batterie IBM de type ou d’un type équivalent recommandé par le fabricant. La batterie contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.

  • Page 10: Laser Compliance Statement

    v En cas de fuite de gaz, n’utilisez jamais un téléphone situé à proximité de la fuite. Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives are also sold separately as options.
  • Page 11 Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des remarques suivantes: ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de réglage et d’utilisation des commandes, ainsi que les procédures décrites. L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque d’exposition au rayon laser.
  • Page 12 Quick Reference...

  • Page 13: Additional Help

    Additional help ® This Quick Reference provides the information for installing your IBM computer and starting the operating system. This publication also includes basic troubleshooting information, software recovery procedures, help and service information, and warranty information. The User Guide for your computer has information about installing optional hardware.
  • Page 14 Quick Reference...

  • Page 15: Chapter 1. Arranging Your Workspace

    Chapter 1. Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets also can affect the way you arrange your workspace.

  • Page 16: Glare And Lighting

    Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs.

  • Page 17: Using Wireless Keyboards And Usb Connectors

    Using wireless keyboards and USB connectors Some models of the Rapid Access III Keyboard and the Rapid Access III Wireless Keyboard have USB connectors at the rear of the keyboard. You can use these USB connectors for small devices that have their own power supply. USB devices that require power must be connected to the front or rear of the computer.
  • Page 18 Quick Reference...

  • Page 19: Chapter 2. Setting Up Your Computer

    Chapter 2. Setting up your computer Note: Your computer might not have all of the connectors that are described in this chapter. Use the following information when setting up your computer. Look for the small connector icons on the back of your computer. If your computer cables and connector panel have color-coded connectors, match the color of the cable end with the color of the connector.
  • Page 20 4. If you have the IBM Dual Wireless Receiver, connect the receiver into one of the USB connectors at the front or rear of the computer. Arrange the IBM Rapid Access III Wireless Keyboard and ScrollPoint Wireless mouse in a position which will be comfortable for you. 5.
  • Page 21 7. If you have audio devices, attach them using the following instructions. For more detailed information about speakers, see steps 8 and 9. 1 Audio line-in This connector receives audio signals from an external audio device, such as a stereo system. 2 Audio line-out This connector sends audio signals from the computer to external devices, such as powered stereo speakers.
  • Page 22 a. Connect the cable that runs between the speakers, if necessary. On some speakers, this cable is permanently attached. b. Connect the speakers to the computer. 10. Connect any additional devices that you have. Your computer might not have all connectors that are shown. 139 4 13 94 Quick Reference...
  • Page 23 1 USB Use these connectors to attach a device that requires a Universal Serial Bus (USB) connection, such as a USB scanner, printer, or personal digital assistant (PDA). 2 Serial Use this connector to attach an external modem, serial printer, or other device that uses a 9-pin serial connector.

  • Page 24: Turning On Power

    Turning on power Turn on the monitor and other external devices first, and then turn on the computer. When the power-on self-test (POST) is finished, the IBM logo window closes. If your computer has preinstalled software, the software installation program starts. If you experience any problems during startup, see Chapter 4, “Troubleshooting and diagnostics”...

  • Page 25: Installing Other Operating Systems

    v Record your computer machine type, model, and serial number. If you need service or technical support, you will probably be asked for this information. See “Recording your computer information”. Keep this Quick Reference in a safe place. It is the only publication that has important information about reinstalling factory-installed software.
  • Page 26 The machine type, model, and serial number are labeled on your computer. Use the following table to record this information. Product name ______________________________________________ Machine type and model ______________________________________________ Serial number (S/N) ______________________________________________ Date of purchase ______________________________________________ Register your computer over the Internet when you first visit the IBM Web site.

  • Page 27: Chapter 3. Recovering Software

    Chapter 3. Recovering software The Product Recovery Program will reinstall your computer operating system and factory-installed software. The Product Recovery Program is located on a separate partition on your hard disk. Be sure to read the important notes under “Performing a recovery” before using the Product Recovery program. The Product Recovery program runs independently of the operating system.

  • Page 28: Solving Recovery Problems

    4. Follow the instructions on the screen. Your computer might restart during the recovery process, possibly more than once. When the recovery process is finished, a completion message is displayed. When the Product Recovery program is finished, the factory-installed software is restored. Notes: 1.

  • Page 29: Recovering Or Installing Device Drivers

    2. Use Windows Explorer or My Computer to display the directory structure of your hard disk. 3. Open the ibmtools folder, which is usually on drive C. 4. Double-click RRDISK.BAT, and follow the instructions on the screen. Using the Recovery Repair diskette To use the Recovery Repair diskette, use the following procedure: 1.
  • Page 30 6. Use one of the following methods to recover the device driver: v In the device subfolder, look for a readme.txt file or other file with the .txt extension that contains information about reinstalling the device driver. This file might be named after the operating system, such as win98.txt.

  • Page 31: Chapter 4. Troubleshooting And Diagnostics

    Chapter 4. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic tools. If your computer problem is not described here, use Access IBM for more detailed troubleshooting information. Basic troubleshooting Symptom Action The computer does not Verify that: start when you press the v The power cord is plugged into the rear of the computer power button.
  • Page 32 Symptom Action The keyboard does not Verify that: work. The computer v The computer and monitor are turned on and the does not respond to the brightness and contrast controls are set correctly. keyboard. v The keyboard is securely connected to the keyboard connector on the computer.
  • Page 33 Symptom Action The ScrollPoint III Clean the mouse. Verify that: Mouse does not work. v The computer is turned on and the brightness controls are set correctly. v The mouse is securely connected to a USB connector on the computer. If you cannot correct the problem, have the computer serviced.

  • Page 34: Ibm Enhanced Diagnostics

    IBM Enhanced Diagnostics The IBM Enhanced Diagnostics program runs independently of the operating system. You can use this program to test hardware components of your computer. You can use this program when other methods are not available or have not been successful in isolating a possible hardware problem. You can run the IBM Enhanced Diagnostics program using the Product Recovery program on your hard disk.

  • Page 35: Error Codes

    5. Select Create a diagnostic diskette, and follow the instructions on the screen. 6. When prompted, insert a blank, formatted diskette into the diskette drive, and follow the instructions on the screen. Note: You can also download the latest version of the diagnostic program from http://www.ibm.com/pc/support/ on the World Wide Web.

  • Page 36: Post Beep Codes

    Code Description Action 162 or 0251 A change in device Verify that: configuration occurred. v All external devices are turned on. v All devices are properly installed and securely connected. If you cannot correct the problem, have the computer serviced. 301, 303, 0211, A keyboard error has occurred.
  • Page 37 Beep pattern Description Action 1-3-1 RAM test has failed Remove and reinstall the dual inline memory modules (DIMMs). If the problem persists, have the computer serviced. Here are some general guidelines for working with POST beep codes: v Record any beep patterns that you hear. If you call for service, you will be asked for the beep patterns.
  • Page 38 Quick Reference...

  • Page 39: Chapter 5. Getting Information, Help, And Service

    Chapter 5. Getting information, help, and service If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 40: Calling For Service

    software problem, see the documentation, including README files and online help, that comes with the operating system or application program. Most IBM computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information in your computer documentation for instructions on using the diagnostic programs.

  • Page 41: Telephone Numbers

    In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response times vary; may exclude some holidays. If possible, be at your computer when you call.

  • Page 42: Other Services

    In all other countries or regions, contact your IBM reseller or IBM marketing representative. Other services ™ IBM Update Connector is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter. Update Connector enables you to receive and download updates for some of the software that might come with your computer.

  • Page 43: Purchasing Additional Services

    Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region.
  • Page 44 Quick Reference...

  • Page 45: Appendix A. Warranty Information

    Appendix A. Warranty information This section contains the warranty period for your product, information about obtaining warranty service and support, and the IBM Statement of Limited Warranty. Warranty period The warranty period varies by machine type and country or region. Notes: v Contact your place of purchase for warranty service information.
  • Page 46 Machine Country or region Warranty Type Period 6029 Europe, Middle East, Africa, and China (PRC) Parts - 3 years Labor - 3 years United States, Canada, Australia, New Zealand, Parts - 3 years Bangladesh, India, Indonesia, Malaysia, Philippines, Labor - 1 year Singapore, Sri Lanka, Vietnam, Brunei, China (Hong Kong S.A.R.), Taiwan, and Thailand Japan...
  • Page 47 Machine Country or region Warranty Type Period 6825 Europe, Middle East, and Africa Parts - 3 years Labor - 3 years United States, Canada, Australia, and New Zealand Parts - 3 years Labor - 1 year 6826 Europe, Middle East, and Africa Parts - 3 years Labor - 3 years Australia and New Zealand...
  • Page 48 Machine Country or region Warranty Type Period 8308 All countries and regions worldwide Parts - 3 years Labor - 3 years 8309 Argentina, Europe, Middle East, Africa, and China (PRC) Parts - 3 years 8310 Labor - 3 years United States, Canada, Latin America (except Argentina), Parts - 3 years Australia, New Zealand, Bangladesh, India, Indonesia, Labor - 1 year...

  • Page 49: Warranty Service And Support

    Warranty service and support With the original purchase of an IBM computer, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

  • Page 50: Call For Service

    Call for service If possible, be at your computer when you call. Please have the following information ready: v Machine type, model, and serial number v Description of the problem v Exact wording of any error messages v Hardware and software configuration information To find the telephone number for the HelpCenter nearest you, see “Telephone numbers”...

  • Page 51: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    IBM Statement of Limited Warranty Z125-4753-06 8/2000 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
  • Page 52 Items Not Covered by Warranty: IBM does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with “how-to” questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
  • Page 53 2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided: a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides; b.
  • Page 54 Governing Law: Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 55 repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.
  • Page 56 Governing Law: The following replaces “laws of the country in which you acquired the Machine” in the first sentence: laws of Hong Kong Special Administrative Region. INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section: 1.
  • Page 57 Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations, failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing, the PRC, for arbitration in accordance with its arbitration rules in force at the time.
  • Page 58 Governing Law: The applicable laws that govern, interpret and enforce rights, duties, and obligations of each of us arising from, or relating in any manner to, the subject matter of this Statement, without regard to conflict of laws principles, as well as Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania, Slovakia,...
  • Page 59 Extent of Warranty: The second paragraph does not apply. Warranty Service: The following is added to this Section: During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense. Limitation of Liability: The following paragraph is added to this Section: The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.
  • Page 60 charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 61 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 62 Quick Reference...

  • Page 63: Appendix B. Notices

    Appendix B. Notices IBM may not offer the products, services, or features discussed in this document in all countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.

  • Page 64: Television Output Notice

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 65: Electronic Emissions Notices

    Electronic emissions notices The following paragraph refers only to machine types 6790, 6791, 6792, 6793, 6794, 6823, and 6825. This computer is classified as a Class B digital device. However, this computer includes a built-in network interface controller (NIC) and is considered a Class A digital device when the NIC is in use.
  • Page 66 v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. v Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.

  • Page 67: Class A Notices

    EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices. Class A notices Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 68: Federal Communications Commission (Fcc) And Telephone Company Requirements

    This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

  • Page 69: Canadian Department Of Communications Certification Label

    to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area. 3. If the device causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance;...
  • Page 70 Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

  • Page 71: Power Cord Notice

    AVIS : L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
  • Page 72 IBM power cord part Used in these countries and regions number 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon, Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique,...
  • Page 74 Part Number: 59P7518 Printed in U.S.A. (1P) P/N: 59P7518...

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