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HP T5135 - Compaq Thin Client Troubleshooting Manual

Troubleshooting guide for hp t5135 and t5530 thin client
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Troubleshooting Guide

HP t5135 and t5530 Thin Client

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Summary of Contents for HP T5135 - Compaq Thin Client

  • Page 1: Troubleshooting Guide

    Troubleshooting Guide HP t5135 and t5530 Thin Client...
  • Page 2 © Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product Description Operating Systems ........................1 Product Description ........................1 2 BIOS Settings, (F10) Utility Using the BIOS Settings ......................5 Changing BIOS Settings from within the operating system ..........5 Changing BIOS Settings Using the F10 Utility ............... 6 Setup Utility—System Information ................
  • Page 6 6 Microsoft Remote Desktop Protocol Appendix A Specifications t5xxx Series .......................... 54 Appendix B Adding an Image Restore Tool Appendix C Configuring a PXE Server Prerequisites .......................... 58 Installing Remote Installation Services (RIS PXE Server) ..............59 Authorizing Remote Installation Services (RIS PXE Server) ............60 Configuring Remote Installation Services ...................

  • Page 7: Product Description

    Product Description The HP Compaq Thin Client products may either be HP ThinConnect-based or Windows-based terminals that connect over a network to a server where all processing and storage occurs. Because of the nature of the products, troubleshooting is significantly simpler than on a standard PC and previous thin clients. The Graphical User Interface is English on all thin clients.

  • Page 8: Rear View

    Item Description Item Description Cover for internal USB ports Headphone jack Power On/Off Microphone jack ATA flash disk activity LED Two front USB 2.0 ports Power status LED Rear View Figure 1-2 Rear view Item Description Item Description Chassis cable lock slot and PS/2 mouse (lime) and cover for the secured internal keyboard (purple) connectors...
  • Page 9 Connecting USB Equipment USB mouse devices and keyboards do not require special drivers and are considered to be plug and play peripherals. Certain USB devices such as printers and modems, however, may require special drivers. For information on requirements for special drivers, refer to the documentation that is included with the USB device.
  • Page 10 Chapter 1 Product Description ENWW...

  • Page 11: Bios Settings, (F10) Utility

    BIOS Settings, (F10) Utility Using the BIOS Settings The VIA C7 processors and the CN700 chipset used in the t5135 and t5530 products are supported by a Phoenix Award BIOS. Changing BIOS Settings from within the operating system Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility .

  • Page 12: Changing Bios Settings Using The F10 Utility

    Changing BIOS Settings Using the F10 Utility Turn on or restart the thin client. As soon as the thin client is turned on, press when the monitor light turns green to enter the Setup Utility. NOTE: If you do not press at the appropriate time, you must restart the thin client and again when the F10=Setup message displays in the task bar at the bottom of the screen.

  • Page 13: Setup Utility-System Information

    Table 2-1 Setup (F10) Utility Main Menu (continued) Integrated Peripherals Setup Utility—Integrated Peripherals on page 9 Power Management Setup Setup Utility—Power Management Setup on page 10 Setup Utility—System Information NOTE: Support for specific Setup options may vary depending on the hardware configuration. Table 2-2 Setup Utility—System Information Option...

  • Page 14: Setup Utility-Standard Cmos Features

    Setup Utility—Standard CMOS Features Table 2-3 Setup Utility—Standard CMOS Features Option Description Date (mm:dd:yy) Allows you to set system date Time (hh:mm:ss) Allows you to set system time. IDE Primary Master Indicates ATA Flash settings. Halt On Allows you to select system response of All Errors, No Errors, or All But Keyboard when POST Error has been detected.

  • Page 15: Setup Utility-Integrated Peripherals

    Setup Utility—Integrated Peripherals Table 2-5 Setup Utility—Integrated Peripherals Option Description Integrated Audio Enable or Disable Onboard AC97 Audio controller. Default is Enabled. Network Controller Enable or Disable Onboard LAN device. Default is enabled. USB Controller Enable or Disable USB controller. Default is enabled. Advanced USB Enable or Disable Secure USB and/or external ports.

  • Page 16: Setup Utility-Power Management Setup

    Setup Utility—Power Management Setup Table 2-6 Setup Utility—Power Management Setup Option Description PWRON After PWR- When power is lost and comes back, the option determines what power state the system should go Fail to. Options are Off, On, and Former-Sts. Default is Former—Sts. Wake on PME Enable/disable system wakeup capability for OnBoard LAN device and PCI card.

  • Page 17: Restoring The Cmos

    Restoring the CMOS Make sure the target computer is turned on. Connect the removable storage to the target computer. Boot to DOS. Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter of the removable storage) to load the custom CMOS setting onto the target system. ENWW Recovering the Configuration Settings...
  • Page 18 Chapter 2 BIOS Settings, (F10) Utility ENWW...

  • Page 19: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting LEDs Table 3-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 20: Power-On Sequence

    Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: Initializes CPU and memory controller. Initializes VGA software. Initializes and configures all PCI devices.

  • Page 21: Beep Codes

    Beep Codes If there are no video errors, the system goes directly to POST messages. Beep Code Description 1 long, 2 short A video error has occurred and the BIOS cannot initialize the video screen to display any additional information. 1 long, 3 short System running in boot block recovery mode.

  • Page 22: Post Error Messages

    POST Error Messages Table 3-3 POST Error Messages POST Error Message Description BIOS ROM checksum error - System halted The checksum of the BIOS code in the BIOS chip is incorrect, indicating the BIOS code may have become corrupt. To restore a corrupt BIOS, refer to Appendix D, “System BIOS”...

  • Page 23: Troubleshooting Flow Charts

    Troubleshooting Flow Charts Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 3-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 24: Diskless (No-Flash) Unit Troubleshooting

    Table 3-4 Power-On Troubleshooting (continued) A newly connected unknown USB peripheral An unknown USB peripheral may be connected and disconnected to a running does not respond or USB peripherals platform as long as you do not reboot the system. If problems occur, disconnect the connected prior to the newly connected USB unknown USB peripheral and reboot the platform.

  • Page 25: Troubleshooting Flow Charts

    If you are running in a Linux environment go to step 3. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit does not boot to the network the server is not configured to PXE.
  • Page 26 Figure 3-2 Initial Troubleshooting, Part 2 Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 27 Figure 3-3 No Power, Part 1 ENWW Troubleshooting Flow Charts...
  • Page 28 Figure 3-4 No Power, Part 2 Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 29 Figure 3-5 No Power, Part 3 ENWW Troubleshooting Flow Charts...
  • Page 30 Figure 3-6 No Video, Part 1 Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 31 Figure 3-7 No Video, Part 2 ENWW Troubleshooting Flow Charts...
  • Page 32 Figure 3-8 No Video, Part 3 Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 33 Figure 3-9 No Video, Part 4 ENWW Troubleshooting Flow Charts...
  • Page 34 Figure 3-10 Error Messages Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 35 Figure 3-11 No O/S Loading ENWW Troubleshooting Flow Charts...
  • Page 36 Figure 3-12 O/S Not loading from Flash Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 37 Figure 3-13 Non-Functioning Pointing Device or Keyboard ENWW Troubleshooting Flow Charts...
  • Page 38 Figure 3-14 No Internal Network Connection Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 39 Figure 3-15 No Audio ENWW Troubleshooting Flow Charts...
  • Page 40 Figure 3-16 No IP Address Chapter 3 Diagnostics and Troubleshooting ENWW...
  • Page 41 Figure 3-17 Booting in Continuous Loop ENWW Troubleshooting Flow Charts...
  • Page 42 Chapter 3 Diagnostics and Troubleshooting ENWW...

  • Page 43: Restoring The Flash Image

    Restoring the Flash Image ENWW...

  • Page 44: System Requirements

    System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the ROM, you will need the following: A personal computer running Microsoft Windows 2000 Professional or Microsoft Windows XP ● Professional One or more HP Compaq t5000 Series Thin Clients ●...

  • Page 45: Getting Started

    Getting Started There are three deployment options supported by this utility. You can choose to do one or more of the following using your personal computer: Generate an ISO image to use with CD creation software to create a bootable CD for deployment ●...

  • Page 46: Creating An Iso Image

    Creating an ISO Image Click ISO Image. Chapter 4 Restoring the Flash Image ENWW...
  • Page 47 When prompted, enter a file name for the generated ISO file Figure 4-2 Save As Figure 4-3 Creating ISO Image Figure 4-4 Imaging Tool Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software.
  • Page 48 Insert the bootable restore CD into the CD-ROM drive. Restart the thin client. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Chapter 4 Restoring the Flash Image ENWW...

  • Page 49: Formatting A Usb Flash Drive

    Formatting a USB Flash Drive CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to another drive. Connect your USB flash device (drive key) to your personal computer. Ensure that only one USB flash device is connected to the system.
  • Page 50 Click Format. Figure 4-6 Format USB Drive Connect the bootable USB flash device to the thin client. Only one bootable USB device may be attached to the thin client during this process. Restart the thin client. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client.

  • Page 51: Unpacking The Image And Tools For Deployment

    Unpacking the Image and Tools for Deployment Click Deployment. When prompted, select the destination directory for the imaging tools and image. The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there will be three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and README.TXT NOTE: Linux uses the file name FLASH.DD while other OS images will use FLASH.IMG Figure 4-7...

  • Page 52: Deploying With Pxe

    Deploying with PXE Ensure that IBR.exe and Flash.img are stored in the same directory on the server. Add [full path]\IBR.exe -y [full path]\Flash.img hd0 to the PXE command file, and run it To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter. Refer to Appendix C, “Configuring a PXE Server under Microsoft RIS”...

  • Page 53: Citrix Metaframe

    Citrix Metaframe ENWW...

  • Page 54: Citrix Metaframe Troubleshooting

    Citrix MetaFrame Troubleshooting NOTE: This Troubleshooting section is not intended to enable HP Service to support Citrix software. All Citrix software is supported by Citrix or Citrix authorized service providers on a warranty or service contract basis. Customers that call the HP Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance.
  • Page 55 Table 5-1 Citrix Error Messages (continued) This description is already in use. The Description must be The Description field on the Network page of the unique. Properties dialog box must be unique. Cannot get address for server server. The server name cannot be resolved. Unable to perform update: client is not on local file system.
  • Page 56 Chapter 5 Citrix Metaframe ENWW...

  • Page 57: Microsoft Remote Desktop Protocol

    Microsoft Remote Desktop Protocol Microsoft Remote Desktop Protocol (RDP) is designed to provide remote display and input capabilities over network connections for Windows-based applications running on a server. RDP services are accessed by the Terminal Services client application on the thin client. RDP can be made available on the network using any of the following services: Microsoft Windows 2000 Server with Terminal Services installed ●...
  • Page 58 Chapter 6 Microsoft Remote Desktop Protocol ENWW...

  • Page 59: Appendix A Specifications

    Specifications This appendix contains the specifications for some t5xxx series thin clients. ENWW...

  • Page 60: T5Xxx Series

    t5xxx Series Table A-1 t5135 and t5530 Item Description Processor . VIA C7 processor with VIA CN7000 North Bridge chipset. Memory DDR1 SD RAM, 128MB non–expandable memory. 16MB of memory is dedicated to graphics. All memory is soldered onto the system board. Protocol Integrated Microsoft RDP and Citrix ICA protocols and terminal personalities standard Display Support...

  • Page 61: Appendix B Adding An Image Restore Tool

    Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >New >Job .
  • Page 62 Appendix B Adding an Image Restore Tool ENWW...

  • Page 63: Appendix C Configuring A Pxe Server

    Configuring a PXE Server ENWW...

  • Page 64: Prerequisites

    Prerequisites The services listed below must be running, and they may be running on different servers: Domain Name Service (DNS) Active Directory DHCP Remote Installation Services (RIS) on Microsoft Windows 2000 Server This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives.

  • Page 65: Installing Remote Installation Services (Ris Pxe Server)

    Installing Remote Installation Services (RIS PXE Server) From the Windows 2000 Server, log on to the domain using an account that has Administrator privileges on the server. From the Windows Control Panel, double-click on Add/Remove Programs. Double-click Add/Remove Windows Components. Select Remote Installation Services, then click Next.

  • Page 66: Authorizing Remote Installation Services (Ris Pxe Server)

    Authorizing Remote Installation Services (RIS PXE Server) If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP as follows: Record the IP address of the RIS PXE Server. Log on to the DHCP Server as administrator. From the Control Panel, double-click Administrative Tools.

  • Page 67: Configuring Remote Installation Services

    Configuring Remote Installation Services Use the default option to have RIS install on second hard drive (D:\ or E:\). Click Start > Run. and click Next. Type Risetup.exe Click Next. Select Respond to client computers requesting service. Click Next. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-ROM drive (usually drive D:\ or E:\).

  • Page 68: Set User Permissions On The Active Directory Server

    Set User Permissions on the Active Directory Server On the active directory server: Click Start >Programs >Administrative Tools . Click Active Directory Users and Computers. Right-click on the appropriate domain name Click Delegate Control. Click Next. Click Add to add users. Highlight Everyone and click Add.

  • Page 69: Ris Menu

    RIS Menu Install the RIS menu of your choice. Configure the RIS menu. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE. ENWW RIS Menu...

  • Page 70: Creating Network Bootable Disk To Map Drives

    Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. (Refer to the Microsoft Web site for instructions about creating a network bootable diskette.) Appendix C Configuring a PXE Server ENWW...

  • Page 71: For More Information

    For More Information HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://h18004.www1.hp.com/products/thinclients/software.html Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/ ENWW For More Information...
  • Page 72 Appendix C Configuring a PXE Server ENWW...

  • Page 73: Appendix D System Bios

    System BIOS ENWW...

  • Page 74: Restoring A Corrupt Bios

    Restoring a Corrupt BIOS If the BIOS code on the thin client is corrupt (see the section on BIOS Error Messages in Chapter 4, “Diagnostics and Troubleshooting”), the BIOS must be restored before the thin client will boot to the operating system.

  • Page 75: Updating A Bios

    Updating a BIOS To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for the product being updated) from the HP Web site at: http://www.hp.com/, select Software and Driver Downloads then enter the model number of your thin client product The Softpaq contains utilities for restoring or updating the system BIOS on the Thin Client t5000 Series.
  • Page 76 Appendix D System BIOS ENWW...

  • Page 77: Replacing The Battery

    Replacing the Battery ENWW...

  • Page 78: Removing The Side Access Panel And Metal Side Cover

    Replacing the battery Before beginning the replacement process, make sure the thin client is unplugged from the power source. To replace the battery: Remove the side access panel and metal side cover Remove and replace the battery Replace the metal side cover and side access panel Removing the side access panel and metal side cover WARNING! Before removing the side access panel, ensure that the thin client is turned off and the...

  • Page 79: Removing And Replacing The Battery

    Lift the metal side cover up and off the unit (2). Figure E-2 Removing the metal side cover Removing and replacing the battery To remove and replace the battery: Locate the battery on the system board. Pull back on the clip (1) that is holding the battery in place, and then remove the battery (2). Figure E-3 Removing and replacing the internal battery Insert the new battery and position the clip back into place.
  • Page 80 Insert and tighten the three screws. Figure E-4 Replacing the metal side cover To replace the access panel: Place the access panel on the side of the unit, offset about 12.7–mm (1/2–inch) toward the front of the unit (1). Slide the panel toward the rear of the unit until it locks into place (2). Replace the two screws that secure the access panel to the chassis (3).

  • Page 81: Index

    Index access panel removing 72 replacing 73 battery replacing 72 removing side access panel 72 replacing battery 72 side access panel 73 side access panel removing 72 replacing 73 ENWW Index...
  • Page 82 Index ENWW...

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T5530

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