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194
If Something Goes Wrong
Resolving a hardware conflict
Verify that the network connection is configured to obtain its
Internet Protocol (IP) address dynamically:
1
2
3
4
5
Use IPCONFIG to verify that the computer has a useful IP
address—one other than the private address of
169.254.xxx.xxx assigned by Windows
1
2
3
4
The IP address for each active network adapter will be
displayed.
Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
Wi-Fi
Use the PING command to verify a connection to the gateway
at 192.168.1.1 (a default gateway for most wireless routers).
1
2
3
4
5
If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
Click Start, and then Network.
Click View Status.
Click Details.
Verify that the DHCP Enabled setting is set to Yes.
Click Close.
Click Start to open the Start menu.
Type
Cmd
in the search field.
At the top-left of the Start menu, click
command prompt.
Enter
IPCONFIG /ALL
®
part of your network.
Click Start to open the Start menu.
Type
in the search field.
Cmd
At the top-left of the Start menu, click
Enter
PING 192.168.1.1
.
Enter
If "Request Timed Out" or another error message appears
in response, then the problem is probably Wi-Fi
®
.
and press
Enter
.
at the command prompt, and press
cmd.exe
to open the
cmd.exe
.
®
-related.
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