Keyboard And Mouse (Wireless) - HP Presario All-in-One CQ1-1000 - Desktop PC Getting Started Manual

Symptom Possible solution
Cursor does not Use the keyboard to save changes in all open programs, and then restart your
respond to mouse computer:
movement.
1.
2.
3.
4.
5.
6.
Cursor responds For a mouse with a roller ball:
slowly, moves
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only vertically or
horizontally, or
does not track
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smoothly.
For an optical mouse:
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Keyboard and mouse (wireless)

Symptom Possible solution
Wireless Ensure that you are using the wireless keyboard or wireless mouse within range of the
●
keyboard or receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12
mouse does inches) during initial setup or for re-synchronization.
not work or
Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of
●
is not
inactivity. Click the left mouse button to reactivate it.
detected.
Replace the batteries in the keyboard and mouse.
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Re-synchronize the keyboard and mouse to the receiver using the following steps.
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10 Chapter 3 Troubleshooting and maintenance
Press the Alt+Tab keys simultaneously to navigate to an open program.
Press the Ctrl+S key simultaneously to save your changes in the selected program
(Ctrl+S is the keyboard shortcut for Save on most—not all—programs).
Repeat step 1 and step 2 to save changes in all open programs.
After saving changes in all open programs, press the Ctrl+Esc keys on the
keyboard simultaneously to display the Windows Start menu.
Use the arrow keys to select the Arrow button that is next to Shut Down. Select
Shut Down, and then press Enter.
After the shutdown is complete, unplug and reconnect the mouse connector to the
back of your computer, and then restart your computer.
Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it
counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth
(not paper). Also clean the rollers on which the ball moves.
Use a mouse pad or other rough surface under the mouse.
Clean the optical mouse: Gently wipe the light sensor lens on the bottom of the
mouse by using a lint-free cloth (not paper).
Use a mouse pad, white sheet of paper, or other less reflective surface under the
mouse.
ENWW