Chapter 7. Getting Help And Support; Using The Documentation And Help System; Using The Web - Lenovo ThinkPad G40 Administrator's Manual

Chapter 7. Getting help and support

The System Information Center program is supported by IBM. If you have a
problem with the System Information Center program or have questions about a
specific feature, a variety of sources are available to help you including
documentation, an integrated help system, Web pages, and Web-based technical
support.
Refer to your System Information Center license for a full explanation of IBM
support, terms, and duration. To access the license, perform the following
procedure:
1. Start the System Information Center program.
2. In the System Information Center menu bar, click Help and then click View the
Be sure to retain your proof of purchase.
Note: The System Information Center program is not a warranted product. IBM
will provide assistance to resolve problems and answer questions about the System
Information Center program, but IBM is not obligated to update this version of the
code, to enhance its functionality, to resolve problems, or to make future versions
of this product available at no charge. Any decision to make updates available or
to charge fees for updates is solely at the discretion of IBM.
This chapter includes the following topics:
v "Using the documentation and help system"
v "Using the Web" on page 49
v "Contacting a System Information Center technical expert" on page 50
v "Obtaining support" on page 50

Using the documentation and help system

Many problems can be solved without contacting IBM for assistance. If you
experience a problem or have a question about the operation or functionality of the
System Information Center program, begin with the online help system or this
publication, the IBM System Information Center Administrator's Guide.
For example, if you need assistance with conceptual information, use the IBM
System Information Center Administrator's Guide. If you need help with a specific task
or procedure, use the help system. To access the help system, click Help in the
Main window menu bar, and then click Help Topics. The help system will open.
You can select other topics from the contents, or use the index functions to find a
particular word or phrase.

Using the Web

The System Information Center Web site provides the latest technical information
and any downloadable updates that IBM chooses to distribute. To visit the System
Information Center Web site, go to:
http://www-3.ibm.com/pc/support/site.wss/document.do?Indocid=MIGR-56187
© Copyright IBM Corp. 2004
license.
49