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Self Check Fail
Wrong PIN
PIN Blocked. Call Your
Provider
Insert SIM
Check SIM Card
Contact Sprint for Assistance
If you experience any issues with voice or data services while outside of the United States,
Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try
the following actions:
●
First try powering your phone off and then back on; this will force your phone to
reregister with the network.
●
Try manually selecting another network. Information for selecting networks can be found
in the phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see
below). When calling to report an issue, the following information will be beneficial in trying to
resolve your issue as quickly as possible:
●
Your wireless phone number.
●
The city and country you are travelling in.
●
Any error message that displays on your phone or that you heard when trying to place a
call.
●
If the issue is with data, were you able to place voice calls?
●
If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
Sprint Worldwide Service
An operational fault was detected with your phone. Note the
numeric code, turn your phone off, and contact Sprint
Customer Service.
You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call
Sprint Customer Service to have it unlocked. Sprint sets the
default to PIN off; if you elect to enable the PIN then you will
need to contact Sprint for the default PIN and PUK.
An incorrect SIM PIN was entered three consecutive times.
You will be unable to send or receive calls on your phone.
Contact Sprint Customer Service to obtain the PIN Unblocked
Key (PUK) code. Sprint sets the default to PIN off; if you elect
to enable the PIN then you will need to contact Sprint for the
default PIN and PUK.
Your SIM Card is not being detected. Please check to ensure
that you have inserted the SIM Card.
Please check your SIM card to make sure it is properly
inserted.
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