Solving Paper Feed Problems - Lexmark 935dn - C Color Laser Printer Troubleshooting Manual

M
AKE SURE THE NETWORK SOFTWARE IS CONFIGURED
CORRECTLY
For information about installing software for network printing,
click View User's Guide and Documentation on the Software
and Documentation CD.
Memory card
Make sure the memory card is securely connected to the printer
system board.
USB/parallel interface card
Check the USB/parallel interface card connections:
• Make sure the USB/parallel interface card is securely
connected to the printer system board.
•
Make sure you are using the correct cable and that it is securely
connected.

Solving paper feed problems

Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK THE PAPER
Use recommended paper and other specialty media. For more
information, see the chapter about paper and specialty media
guidelines.
M
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE
PAPER TRAY
Make sure the stack of paper you load does not exceed the
maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
H
AS THE PAPER ABSORBED MOISTURE DUE TO HIGH
?
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Print jobs are not routed to the
booklet-maker bin
These are possible solutions. Try one or more of the following:
C
HECK THE PAPER
Make sure the paper is loaded in a 520-sheet tray or the
multipurpose feeder. If the paper is loaded in the multipurpose
feeder, make sure it is loaded short-edge first.
Note: Do not load A4- or letter-size paper in the multipurpose
feeder.
I - A4-
S THE LETTER OR SIZE PAPER LOADED IN A
520- ?
SHEET TRAY
The finisher will not accept letter- or A4-size paper from the
multipurpose feeder. Load letter- or A4-size paper in the
short-edge orientation in a 520-sheet tray.
M
AKE SURE THE PAPER SIZE IS SUPPORTED BY THE
- (B 2)
BOOKLET MAKER BIN IN
Use one of the following paper sizes supported by Bin 2: A3, A4,
B4, folio, legal, letter, or tabloid (11 x 17 in.).
4
Paper jam message remains after jam
is cleared
The paper path is not clear. Clear jammed paper from the entire
paper path, and then press .
Page that jammed does not reprint
after you clear the jam
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery
to Auto or On:
1
Press .
2
Press until Settings appears, and then press
3
Press until Setup Menu appears, and then press
4
Press until Print Recovery appears, and then press
.
5
Press until Jam Recovery appears, and then press
.
6
Press until On or Auto appears, and then press
.
.
.